Desktop Support
| Completes procurements, installations, configurations, repairs, and modifications of various technology hardware, software, and associated components under general supervision | 50% |
| 2. Identifies, troubleshoots, resolves, and/or escalates basic and more complex data, network connectivity, client/server processes, and application issues according to established policies and procedures | 30% |
| 3. Maintains operational functions of technology systems to ensure appropriate integration, compatibility, and functionality according to established user requirements | 10% |
| 4. Serves as a point of contact for individuals and groups providing standard-level organizational information about technology resources and addressing their needs | 10% |
| 5. Facilitates individual and group end user trainings, answers questions, and provides information specific to non-routine and more complex information technology end user products and services |
