• Compensation

  $18 to $22 per hour

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Our Work is Rooted in Compassion & Understanding

Job Description: Housing Stabilization Case Manager 

Position Reports to: Executive Director

This job description provides a general guideline to the most common duties, responsibilities, and minimum requirements for this position. It is not all-inclusive, and the actual position may vary as circumstances indicate or as determined by the organization. Working hours are primarily a day shift position but may require varied hours to include overtime, as business needs dictate.

Overview:

As a service provider with the Back@Home-BoS program, HERE In Jackson County provides housing stabilization services for households with severe service needs in the following counties: Haywood, Jackson, Swain, Macon, Graham, Clay, Cherokee, and Madison. HERE In Jackson County seeks qualified candidates to assist households experiencing homelessness obtain and maintain housing. Case managers will outreach and identify households not yet connected to the homeless service system, provide system navigation to connect them to services and benefits, support households as they identify and move to permanent housing, and assist them in maintaining their housing.

Case Managers will maintain a caseload of approximately 25 households and provide person-centered, trauma-informed services. This position must be filled by an individual who has a passion for social justice work, is a team player, and committed to working alongside people as they transition out of homelessness into permanent and stable housing.

Schedule and Compensation: This is a full-time (40 hours per week) with a salary range of $18-22/hour.

Responsibilities:

 Provide supportive services and develop trusting relationships with a caseload of at least 25 households in various stages of the housing process;

 Exercise patience, understanding, and concern for each client’s well-being, safety, development, and enjoyment of life;

 Ensure that client interactions are person-centered, goal-focused and reflect each client’s goal plan;

 Work with each client to develop and/or strengthen their housing stability plan according to individual goals and objectives to obtain and maintain housing;

 Assist individuals experiencing homelessness in obtaining appropriate vital documents such as birth certificates, social security cards, and IDs;

 Coordinate with partner agency, Housing Collaborative, to ensure efficient and effective housing searching, lease-up, and move-in processes;

 Maintain contact with all clients on a scheduled basis, appropriate to their particular status and needs including in their homes and in the community;

 Provide clients training and support in the areas of personal hygiene, accessing community resources, medical adherence, household cleanliness and management or other needs as outlined in the client’s housing stability plan;

 Support residents to maintain housing stability through individually tailored services and by facilitating effective connections to community services and resources;

o Examples of support services include successful tenancy problem-solving, independent living skill-building, connection to public benefits and employment assistance, money management support, and connection to medical, mental health, and substance use disorder services. Facilitate move-in process

 Perform annual re-certifications for each household and accurately update files as necessary;

 Be an effective mediator and advocate for all housing clients;

 Provide transportation to clients when required, local travel;

 Effectively use compliance tools and ensure observance of all data standards and record-keeping as required by Back@Home-BoS and HERE In Jackson County;

 Input case notes in a timely manner and ensure that all client records are complete and accurate, including organizational and HMIS databases;

 Attend regular case management team meetings, supervision and other specified meetings/trainings as required;

 Participate in Coordinated Entry case conferencing sessions as required with the Balance of State CoC;

 Communicate effectively in oral and written forms with clients, their families, their significant others, coworkers, supervisors, other service agencies and the community;

 Build professional relationships with clients, providers, and community partners;

 Collaborate with the case manager team, household, landlord/property manager, and other service providers to creatively problem solve behaviors that put client housing at risk.

Qualifications:

Essential Training and Certifications:

 Bachelor’s degree in social work, psychology, sociology, counseling, or related social service/science or healthcare related disciplines and one year of experience providing case management services; or

 Certification and/or licensure in a relevant discipline (e.g., Certified Addictions Counselor) may substitute for educational requirements; or

 A high school diploma or equivalent, plus four or more years of experience working with vulnerable and marginalized populations.

Essential Use of the Following Tools:

 Operate proficiently a personal computer, scanner, printer, and copier;

 Ability to learn computer software programs to enter and maintain accurate data/information in

appropriate platforms;

 Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint);

 Ability to utilize appropriate tools and approaches for empowering clients (e.g., motivational interviewing).

Skills and Knowledge:

 Prior experience with homeless population or populations with severe service needs;

 Have passion for the work and compassion for all people experiencing homelessness in our community, no exceptions;

 Strong engagement strategies and demonstrated ability to build rapport and maintain trusting relationships;

 Knowledge of the local Homeless Services System and a familiarity with social service providers and public benefits programs;

 Knowledge of best practices in street outreach and housing focused case management specifically harm reduction, Housing First, trauma informed and person-centered care;

 Crisis management experience is preferred;

 Excellent written and verbal communication skills;

 Ability to multi-task and strong organizational skills. This includes attention to detail, problem-solving, time management, and the ability to follow through on projects and meet deadlines;

 Ability to maintain confidentiality of highly sensitive information, and demonstrated professionalism, reliability, and responsibility;

 Bilingual English/Spanish speakers or Spanish language written/verbal communication skills at a professional working proficiency are preferred, but not required;

 Experience with using the Homeless Management Information System is helpful but not required.

 Experience with using Salesforce as a system of record is helpful but not required.

Essential Competencies and Behaviors:

 Ability to work in a team-oriented environment as well as independently with minimal supervision;

 Capacity to build relationships with clients, colleagues, and community members;

 Demonstrated respect for diversity based on race, class, ethnicity, religion, gender, sexual orientation, and gender presentation, and ability to work with a highly diverse group of clients and colleagues.

Other Requirements:

 Assist in moving in/moving out clients (must be able to lift up to 50 pounds) and cleaning units;

 A valid driver’s license and car insurance and willingness to travel in the community;

Application Process:
Please submit resume and references to ------------

Here in Jackson County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Those with lived experience encouraged to apply.