As a Urology Center of Iowa Medical Assistant (MA) you will be an important part of promoting our mission to provide compassionate, world-class urologic care and exceptional experiences for our patients, employees, and partners.

The Medical Assistant functions under the supervision and guidance of the registered nurse and/or physician and participates in the multi-disciplinary process of providing care and treatment to patients and provides clinical support and technical assistance to the professional medical and other staff.

Position Summary: Responsible for obtaining patient records and test results, coordinating daily administrative tasks, rooming patients, helping patients via phone calls, preparing treatment rooms for examinations, and assisting our practitioners during medical procedures.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Obtaining and recording patient medical histories, vitals, test results and other information for medical records while maintaining strict confidentiality.
• Coordinating the daily administrative activities, including scheduling, patient check-in and check-out, patient phone calls, and patient medical record maintenance.
• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
• Preparing treatment rooms for clinical examinations and assisting practitioners with medical procedures and other patient care.
• Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; performing bladder scans; disposing of contaminated supplies; sterilizing medical instruments; administering medications on the premises; authorizing drug refills as directed; working on medication prior authorizations; drawing blood as directed by providers; helping patients over the phone; stocking rooms.
• Serves and protects the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
• Delivering compassionate support, attention, and assistance to patients and families.
• Ensuring compliance with all health care regulations, including HIPAA and OSHA.
• Preparing and administering medications for patients as directed by physicians.
• Obtaining and recording patient medical histories, vitals, test results and other information for medical records while maintaining strict confidentiality.
• Coordinating the daily administrative activities, including scheduling, patient check-in and check-out, and patient medical record maintenance.

Competencies:To perform the job successfully, an individual should demonstrate the following:

Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.

Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Planning & Organization – Integrates changes smoothly. Plans for additional resource. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Use of Technology – Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems