About Ark Transportation Ltd:

Ark Transportation is a leading provider of logistics and transportation services for many different industries including trade shows, manufacturing, custom fabrication, energy, and more. Ark provides our customers with excellent and efficient services to move their freight and products around the globe. Ark’s growth has come from our relentless dedication to our customers and having fun while we do it. Headquartered in Northeast Ohio, Ark’s Cleveland office is growing and continuing to add positions on its operations team.

Ark Transportation is a family-owned company, founded in 1991. We value our customers and have been a trusted partner for them and their freight for over 20 years. Our full range of capabilities, from local deliveries in any major city in the world to chartering a plane across the Atlantic, provide us with the flexibility and versatility to meet the demands of our customers.  At Ark Transportation, we think shipping is exciting and our passion for helping others is our motivation. 

About the Domestic Logistics Coordinator Position:

As a Domestic Logistics Coordinator, you will provide exemplary service to Ark’s domestic customers by working as member of the domestic team to quote, plan, and execute domestic air, expedited, and truck shipments. This is done by primarily by 1) adding and managing data in Ark’s quote management and transportation management software, and 2) communicating with Ark’s domestic agents, air and trucking carriers to acquire tariff rates, negotiate spot rates, identify/secure capacity, and to coordinate transportation. In this position you will coordinate directly with Ark’s customers.  

It is critical that you possess a sense of urgency, attention to detail, strong communication skills, excellent organizational abilities, ability to lift up 50lbs, and work well under pressure. We are seeking intrinsically motivated individuals with integrity, a positive attitude, curiosity, confidence, a sense of humor, and a vision for the future.

Working Hours: 10AM – 7PM

Responsibilities:

·        Communicate with suppliers, retailers, and customers to achieve profitable deals and mutual satisfaction.

·        Coordinating transportation providers to ensure prompt and proper movement of shipments.

·        Plan and track shipment of final products according to customer requirements.

·        Responding to customer inquiries and referring clients to the proper channel.

·        Reviewing purchase orders and shipping documents to ensure accuracy.

·        Making special shipping arrangements as necessary.

·        Tracking and fixing shipping errors.

·        Preparing bills and invoices.

·        Managing distribution and shipment budgets.

·        Ensuring that the quality of all services provided meets the required standards.

·        Developing processes that make the supply chain more efficient and organized.

Qualifications:

·        Bachelor's degree in Logistics or Business Analytics preferred, High School Diploma or GED required.

·        1+ years’ experience in customer service or logistics is required.

·        Ability to work with little supervision and track multiple processes.

·        Knowledge of laws, regulations, and ISO requirements.

·        Computer-savvy with a working knowledge of logistics software (ERP).

·        Outstanding organizational and coordination abilities.

·        Excellent communication and interpersonal skills.

·        Keen on working in a fast-paced environment