Mail Room Clerk
Who we are:
Wellcove by CHCS Services has been in business for over 30 years. We are a global company with delivery centers in the USA and INDIA. CHCS is an award-winning insurance third-party administrator (TPA) of senior health products. We are in the business of providing state-of-the-art administrative support services and customized care solutions to manage policies and claims. CHCS Supports some of the largest senior market insurance companies in the world. Processing hundreds of thousands of claims every year.
Job Summary
This position is responsible for processing all Mail/Imaging operations in a timely manner.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Duties/Responsibilities:
Responsible for the pick-up and delivery of incoming and outgoing mail
Ensure that incoming mail is sorted, distributed, prepped, scanned, logged, indexed where applicable, routed correctly as related to the imaging process and stored as per client’s retention.
Receive and scan all incoming accountable mail/packages into inbound tracking system.
Complete daily runs by deliver incoming/interoffice mail/packages to the appropriate Business Units at scheduled times during shift.
Track and update the status of incoming/outgoing account mail as requested.
Process inserter production daily for outgoing mail and check for accuracy
Apply proper postage on all outgoing mail such as FedEx and USPS
Perform periodic preventive maintenance on Mailroom equipment such as scanners, printers, vans etc.
Maintain production standards to ensure proper completion of daily work within established service level agreements.
Conduct thorough document research as requested.
Ensure that all records are stored and mapped in a well-organized manner.
Complete all other duties that may be assigned.
Required Skills/Abilities:
Good communication skills.
Basic understanding of operating instructions and processes for machines.
Basic understanding of or the ability to learn locations and organizational structure of the company.
Basic understanding of postage rates and regulations.
Ability to correctly sort and distribute large amounts of mail.
Ability to understand and follow written and oral instructions.
Ability to complete projects in a timely manner.
Excellent organizational skills and attention to detail.
Excellent interpersonal and customer service skills.
Excellent time management skills.
Must be able to lift up to 20 pounds at times.
Must be able to traverse office facilities to pick up mail.
Able to lift 30-50 lbs.
Flexible and willing to cross train.
Able to read, understand and follow procedures within the Mailroom SOP’s and etc.
Report to work on time (am window 7:00-4:30) (pm window 12:00- 5:15 pm)
Education and Experience:
High school diploma or equivalent required
Experience in a related area preferred.
Physical Requirements:
Must be able to lift up to 20 pounds at times.
Must be able to traverse office facilities to pick up mail.
Able to lift 30-50 lbs.
Flexible and willing to cross train.
Able to read, understand and follow procedures within the Mailroom SOP’s and etc.
Report to work on time (am window 7:00-4:30) (pm window 12:00- 5:15 pm)
Wellcove by CHCS Services has been in business for over 30 years. We are a global company with delivery centers in the USA and INDIA. CHCS is an award-winning insurance third-party administrator (TPA) of senior health products. We are in the business of providing state-of-the-art administrative support services and customized care solutions to manage policies and claims. CHCS Supports some of the largest senior market insurance companies in the world. Processing hundreds of thousands of claims every year.
Job Summary
This position is responsible for processing all Mail/Imaging operations in a timely manner.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Duties/Responsibilities:
Responsible for the pick-up and delivery of incoming and outgoing mail
Ensure that incoming mail is sorted, distributed, prepped, scanned, logged, indexed where applicable, routed correctly as related to the imaging process and stored as per client’s retention.
Receive and scan all incoming accountable mail/packages into inbound tracking system.
Complete daily runs by deliver incoming/interoffice mail/packages to the appropriate Business Units at scheduled times during shift.
Track and update the status of incoming/outgoing account mail as requested.
Process inserter production daily for outgoing mail and check for accuracy
Apply proper postage on all outgoing mail such as FedEx and USPS
Perform periodic preventive maintenance on Mailroom equipment such as scanners, printers, vans etc.
Maintain production standards to ensure proper completion of daily work within established service level agreements.
Conduct thorough document research as requested.
Ensure that all records are stored and mapped in a well-organized manner.
Complete all other duties that may be assigned.
Required Skills/Abilities:
Good communication skills.
Basic understanding of operating instructions and processes for machines.
Basic understanding of or the ability to learn locations and organizational structure of the company.
Basic understanding of postage rates and regulations.
Ability to correctly sort and distribute large amounts of mail.
Ability to understand and follow written and oral instructions.
Ability to complete projects in a timely manner.
Excellent organizational skills and attention to detail.
Excellent interpersonal and customer service skills.
Excellent time management skills.
Must be able to lift up to 20 pounds at times.
Must be able to traverse office facilities to pick up mail.
Able to lift 30-50 lbs.
Flexible and willing to cross train.
Able to read, understand and follow procedures within the Mailroom SOP’s and etc.
Report to work on time (am window 7:00-4:30) (pm window 12:00- 5:15 pm)
Education and Experience:
High school diploma or equivalent required
Experience in a related area preferred.
Physical Requirements:
Must be able to lift up to 20 pounds at times.
Must be able to traverse office facilities to pick up mail.
Able to lift 30-50 lbs.
Flexible and willing to cross train.
Able to read, understand and follow procedures within the Mailroom SOP’s and etc.
Report to work on time (am window 7:00-4:30) (pm window 12:00- 5:15 pm)
