Customer Service Representative
Silk-screen sports apparel manufacturer in San Diego seeking a reliable, energetic, detail-oriented Customer Service Rep to handle multiple daily tasks for designated accounts. The basic responsibilities include heavy order entry process and all front-end elements of the sales process that includes but not limited to:
• Set-up and maintain Customer Accounts;
• Acknowledge receipt and process all customer orders;
• Monitor orders through production; identifying rush, escalated and all open orders and respond accordingly on a timely basis to sales/production teams;
• Insure accuracy of orders including matching samples to orders;
• Proficient sales order (data entry) and daily invoicing;
• Process orders for product (apparel/trim) with designated contractors/vendors;
• Assist other depts. to fulfill on-time delivery requirements;
• Miscellaneous responsibilities as assigned by Management.
• Essential daily requirements include but are not limited to:
o Accurate daily order entry for Full Circle (order entry, issue confirmation, allocate for pick, invoice, receive vendors inventory and enter payable invoice, etc.;
o On-time ordering of trim for each order;
o On-time customer art approval to the Art Dept.;
o Accurate ordering of product (apparel/trim) to avoid shortage/overages for production;
o Understand the established overprint rules by customer;
o Provide/maintain updated and accurate finishing sheets;
o Ensure on-time delivery of blanks (apparel/trim) to the warehouse and on to production;
o Maintain updated vendor pricing into the system;
o Immediate response to customer calls and/or emails;
o Maintain accurate chargeback information, vendor credits and/or exchanges (with pre-approval);
o Daily invoicing, capturing all costs for development of order processing;
o Ability to priority and organize daily work requirements;
o Minimum 1+ yrs. in a manufacturing environment.
Daily on-time and attendance – Standard office hours 8:00 a.m. – 4:30 p.m.
Strong interpersonal skills and ability to build and maintain quality relationships with production team members, customers and vendors; be self-motivated with the ability to effectively present information and communicate clearly either verbally or written; give and take directions accurately; ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Attention to detail and ability to work effectively in a fast-paced manufacturing production environment is essential. Being detailed oriented, organized and multi-tasked is essential to your success.
If you feel that you meet the requirements and are interested in this position, please email your resume to
""ElviraA------------""
• Set-up and maintain Customer Accounts;
• Acknowledge receipt and process all customer orders;
• Monitor orders through production; identifying rush, escalated and all open orders and respond accordingly on a timely basis to sales/production teams;
• Insure accuracy of orders including matching samples to orders;
• Proficient sales order (data entry) and daily invoicing;
• Process orders for product (apparel/trim) with designated contractors/vendors;
• Assist other depts. to fulfill on-time delivery requirements;
• Miscellaneous responsibilities as assigned by Management.
• Essential daily requirements include but are not limited to:
o Accurate daily order entry for Full Circle (order entry, issue confirmation, allocate for pick, invoice, receive vendors inventory and enter payable invoice, etc.;
o On-time ordering of trim for each order;
o On-time customer art approval to the Art Dept.;
o Accurate ordering of product (apparel/trim) to avoid shortage/overages for production;
o Understand the established overprint rules by customer;
o Provide/maintain updated and accurate finishing sheets;
o Ensure on-time delivery of blanks (apparel/trim) to the warehouse and on to production;
o Maintain updated vendor pricing into the system;
o Immediate response to customer calls and/or emails;
o Maintain accurate chargeback information, vendor credits and/or exchanges (with pre-approval);
o Daily invoicing, capturing all costs for development of order processing;
o Ability to priority and organize daily work requirements;
o Minimum 1+ yrs. in a manufacturing environment.
Daily on-time and attendance – Standard office hours 8:00 a.m. – 4:30 p.m.
Strong interpersonal skills and ability to build and maintain quality relationships with production team members, customers and vendors; be self-motivated with the ability to effectively present information and communicate clearly either verbally or written; give and take directions accurately; ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Attention to detail and ability to work effectively in a fast-paced manufacturing production environment is essential. Being detailed oriented, organized and multi-tasked is essential to your success.
If you feel that you meet the requirements and are interested in this position, please email your resume to
""ElviraA------------""
