Customer Service Representative
iStaffing
San Diego, CA, USA
30+ days ago
Full-time
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Silk-screen sports apparel manufacturer in San Diego seeking a reliable, energetic, detail-oriented Customer Service Rep to handle multiple daily tasks for designated accounts. The basic responsibilities include heavy order entry process and all front-end elements of the sales process that includes but not limited to:

• Set-up and maintain Customer Accounts;

• Acknowledge receipt and process all customer orders;

• Monitor orders through production; identifying rush, escalated and all open orders and respond accordingly on a timely basis to sales/production teams;

• Insure accuracy of orders including matching samples to orders;

• Proficient sales order (data entry) and daily invoicing;

• Process orders for product (apparel/trim) with designated contractors/vendors;

• Assist other depts. to fulfill on-time delivery requirements;

• Miscellaneous responsibilities as assigned by Management.

• Essential daily requirements include but are not limited to:

o Accurate daily order entry for Full Circle (order entry, issue confirmation, allocate for pick, invoice, receive vendors inventory and enter payable invoice, etc.;

o On-time ordering of trim for each order;

o On-time customer art approval to the Art Dept.;

o Accurate ordering of product (apparel/trim) to avoid shortage/overages for production;

o Understand the established overprint rules by customer;

o Provide/maintain updated and accurate finishing sheets;

o Ensure on-time delivery of blanks (apparel/trim) to the warehouse and on to production;

o Maintain updated vendor pricing into the system;

o Immediate response to customer calls and/or emails;

o Maintain accurate chargeback information, vendor credits and/or exchanges (with pre-approval);

o Daily invoicing, capturing all costs for development of order processing;

o Ability to priority and organize daily work requirements;

o Minimum 1+ yrs. in a manufacturing environment.

Daily on-time and attendance – Standard office hours 8:00 a.m. – 4:30 p.m.

Strong interpersonal skills and ability to build and maintain quality relationships with production team members, customers and vendors; be self-motivated with the ability to effectively present information and communicate clearly either verbally or written; give and take directions accurately; ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Attention to detail and ability to work effectively in a fast-paced manufacturing production environment is essential. Being detailed oriented, organized and multi-tasked is essential to your success.
If you feel that you meet the requirements and are interested in this position, please email your resume to
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