Social Worker
EXPECTATIONS FOR ALL EMPLOYEES:
At Community Action, we fight poverty. In doing so, every employee is responsible for supporting the agency’s mission, vision, and values. This includes actively and regularly demonstrating high quality customer service, accountability in all aspects of your position, and respecting the diversity and differences in our staff, customers, and communities. Expected behaviors and qualities include professionalism and competence, active collaboration, effective communication, initiative and innovation, respect, and goal achievement. Employees are to be able, at any time, to provide basic information about the breadth of customer opportunities available through Community Action and to help customers make connections within the organization. Employees are also expected to adhere to the Community Action Partnership Code of Ethics and, as applicable, Head Start Code of Conduct.
Community Action is more than an equal opportunity employer. Our agency recognizes and understands that historical and systemic racism, classism, and other forms of unwarranted bias and discrimination have resulted in disparities that cannot be healed through equality efforts alone. Community Action is committed to a company culture that celebrates and promotes equity, diversity, and inclusion among all people.
POSITION SUMMARY BROAD FUNCTION:
The Family Empowerment Specialist is responsible for providing a wide array of direct supports and strengths-based case management services to help customers address basic needs and to further progress away from poverty toward prosperity. The Family Empowerment Specialist works closely with Family Empowerment Partners to serve as the “front door” for all Community Action customers. Specialists recruit, conduct intake, assess, and enroll customers in agency programs. Family Empowerment Specialists help customers meet basic needs and, focusing on Whole Family approaches, provide further support and encouragement for lower-income families through self-assessment, goal setting, and goal achievement.
PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:
1. Successfully provide direct supports to Community Action customers, including but not limited to:
a. Providing strengths-based, trauma-informed customer intake, assessment, and case management.
b. Utilizing Whole Family strategies to move families from poverty towards prosperity.
c. Fostering participant engagement by building rapport with participants, facilitating periodic one-on-ones and group sessions, and maintaining high levels of customer satisfaction.
d. Identifying and coordinating internal supports and external resources that promote family well-being. Make formal customer referrals when appropriate.
2. Maintain up-to-date knowledge of participation requirements and eligibilities for all supports offered through Community Action.
3. Maintain documentation of all customer interactions and services provided using agency-wide database and other funder required data systems. Maintain thorough, accurate, confidential case files within the agency wide data system.
4. Maximize professional skills and talents.
a. Regular attendance is an essential function of this position
b. Adopt a continuous growth practice in interacting with technology products.
c. Share unique skill sets or talents professionally as needed. For example, use of a second language, community resources, or case management knowledge.
d. Demonstrate welcoming, supportive interactions with customers, new staff, peers, volunteers, and visiting professionals.
e. Participate fully in individual and program wide professional development opportunities.
5. Perform such other duties as may, from time to time, be assigned by the supervisor and/or the supervisor’s designee.
AUTHORITY AND ACCOUNTABILITY:
The Family Empowerment Specialist is delegated full authority necessary for the effective performance of all assigned duties and responsibilities subject to the restrictions, requirements, and terms of the agency’s policies and procedures, applicable local/state/federal laws, and the dictates of sound business judgment, prudence, and ethical conduct. The Family Empowerment Specialist is fully accountable to the Family Empowerment Advisor for their performance, which will be measured against the position description and established performance goals.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. The knowledge, skill, achievements, and/or abilities required or preferred, are listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor’s degree in Social Work, or Human Services, Family Services, Counseling, with related course work in Human Behavior and Social Environment, Social Welfare, Child Welfare, Economic Justice, Family Relations, or a very closely related field, required.
• Must support the mission of Community Action and believe in and practice the values of the agency.
• Preference and additional compensation given to candidates with at least 6 months’ professional experience providing case management to at-risk or low-income families.
• Preference given to candidates with professional experience in a Federally funded Head Start or Early Head Start program.
• Must be able to read, write, speak, and comprehend English. Preference and additional compensation given to individuals able to read, write, speak, and comprehend Spanish and/or other pertinent native and national languages.
• Must demonstrate competency with written and spoken grammar, and using Microsoft Office Suite products such as Word, Excel, SharePoint, and Outlook.
• Strong organizational and time-management skills are necessary.
• Must be able to lift 50 pounds.
• May not hold or run for a partisan, publicly elected office while working for Community Action.
DRIVING RESPONSIBILITIES:
This position requires the operation of either company owned or company-controlled motor vehicles and will be subject to the standards outlined by the corporate motor vehicle insurance policy.
SALARY:
Salary Grade 3: $21.63/hour
This job description and the statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. The duties outlined in this position description may change as the position, program and/or agency evolves. All changes/adjustments to starting salary will be reflected on agency Change of Status forms.
At Community Action, we fight poverty. In doing so, every employee is responsible for supporting the agency’s mission, vision, and values. This includes actively and regularly demonstrating high quality customer service, accountability in all aspects of your position, and respecting the diversity and differences in our staff, customers, and communities. Expected behaviors and qualities include professionalism and competence, active collaboration, effective communication, initiative and innovation, respect, and goal achievement. Employees are to be able, at any time, to provide basic information about the breadth of customer opportunities available through Community Action and to help customers make connections within the organization. Employees are also expected to adhere to the Community Action Partnership Code of Ethics and, as applicable, Head Start Code of Conduct.
Community Action is more than an equal opportunity employer. Our agency recognizes and understands that historical and systemic racism, classism, and other forms of unwarranted bias and discrimination have resulted in disparities that cannot be healed through equality efforts alone. Community Action is committed to a company culture that celebrates and promotes equity, diversity, and inclusion among all people.
POSITION SUMMARY BROAD FUNCTION:
The Family Empowerment Specialist is responsible for providing a wide array of direct supports and strengths-based case management services to help customers address basic needs and to further progress away from poverty toward prosperity. The Family Empowerment Specialist works closely with Family Empowerment Partners to serve as the “front door” for all Community Action customers. Specialists recruit, conduct intake, assess, and enroll customers in agency programs. Family Empowerment Specialists help customers meet basic needs and, focusing on Whole Family approaches, provide further support and encouragement for lower-income families through self-assessment, goal setting, and goal achievement.
PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:
1. Successfully provide direct supports to Community Action customers, including but not limited to:
a. Providing strengths-based, trauma-informed customer intake, assessment, and case management.
b. Utilizing Whole Family strategies to move families from poverty towards prosperity.
c. Fostering participant engagement by building rapport with participants, facilitating periodic one-on-ones and group sessions, and maintaining high levels of customer satisfaction.
d. Identifying and coordinating internal supports and external resources that promote family well-being. Make formal customer referrals when appropriate.
2. Maintain up-to-date knowledge of participation requirements and eligibilities for all supports offered through Community Action.
3. Maintain documentation of all customer interactions and services provided using agency-wide database and other funder required data systems. Maintain thorough, accurate, confidential case files within the agency wide data system.
4. Maximize professional skills and talents.
a. Regular attendance is an essential function of this position
b. Adopt a continuous growth practice in interacting with technology products.
c. Share unique skill sets or talents professionally as needed. For example, use of a second language, community resources, or case management knowledge.
d. Demonstrate welcoming, supportive interactions with customers, new staff, peers, volunteers, and visiting professionals.
e. Participate fully in individual and program wide professional development opportunities.
5. Perform such other duties as may, from time to time, be assigned by the supervisor and/or the supervisor’s designee.
AUTHORITY AND ACCOUNTABILITY:
The Family Empowerment Specialist is delegated full authority necessary for the effective performance of all assigned duties and responsibilities subject to the restrictions, requirements, and terms of the agency’s policies and procedures, applicable local/state/federal laws, and the dictates of sound business judgment, prudence, and ethical conduct. The Family Empowerment Specialist is fully accountable to the Family Empowerment Advisor for their performance, which will be measured against the position description and established performance goals.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. The knowledge, skill, achievements, and/or abilities required or preferred, are listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor’s degree in Social Work, or Human Services, Family Services, Counseling, with related course work in Human Behavior and Social Environment, Social Welfare, Child Welfare, Economic Justice, Family Relations, or a very closely related field, required.
• Must support the mission of Community Action and believe in and practice the values of the agency.
• Preference and additional compensation given to candidates with at least 6 months’ professional experience providing case management to at-risk or low-income families.
• Preference given to candidates with professional experience in a Federally funded Head Start or Early Head Start program.
• Must be able to read, write, speak, and comprehend English. Preference and additional compensation given to individuals able to read, write, speak, and comprehend Spanish and/or other pertinent native and national languages.
• Must demonstrate competency with written and spoken grammar, and using Microsoft Office Suite products such as Word, Excel, SharePoint, and Outlook.
• Strong organizational and time-management skills are necessary.
• Must be able to lift 50 pounds.
• May not hold or run for a partisan, publicly elected office while working for Community Action.
DRIVING RESPONSIBILITIES:
This position requires the operation of either company owned or company-controlled motor vehicles and will be subject to the standards outlined by the corporate motor vehicle insurance policy.
SALARY:
Salary Grade 3: $21.63/hour
This job description and the statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. The duties outlined in this position description may change as the position, program and/or agency evolves. All changes/adjustments to starting salary will be reflected on agency Change of Status forms.
