Job Description: Lead Ramp Agent

Summary

The Lead Ramp agent assists in communicating policies and procedures within their operation. They assist with directing and coordinating activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The employee must consistently display a professional and positive image. “Lead by Example” concept is strongly promoted.

Leads must report to work on a regular and timely basis, report directly to the supervisor or manager on shift.

• Relay instructions from Operations to all ground service agents.
• Actively participates in the Safety Management System (SMS)
• Performs all functions of ramp agent, as needed.
• Ensure employees follow uniform, appearance, and personnel protective equipment policies uniform cleanliness.

Responsibilities

• Ensure the health and safety of all workers.
• Be knowledgeable about the Act, the regulation, and the Guidelines.
• Know the work process, the hazards involved and effective control measures for the hazards.
• Ensure workers are made aware of all hazards.
• Ensure workers are made aware of all hazards known or reasonably foreseeable.
• Ensure workers comply with the Act, the Regulations, etc.
• Provide/verify workers’ training before undertaking new tasks.
• Verify that workers’ performance meets expectations for safety.
• Actively seek out emerging hazards.
• Record one daily entry in a supervisor’s journal or log
• Correct improper work activities and conditions.
• Positively reinforce safe/proper work performance
• Coordination and oversight of aircraft turnaround activities
• Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements.
• Responsible for the safety and security of all employees
• Ensure documentation is clear, appropriate, and frequent enough to show a systematic approach.

Core Competencies

• Able to work efficiently as a part of a team as well as independently.
• Able to work well under pressure and meet set deadlines.
• Organizational skills, time management and prioritizing skills
• Attention to detail
• Communication skills
• Able to deal with people sensitively, tactfully, diplomatically, and professionally.
• Strong work ethic and positive team attitude

Job Duties

• Coach, mentor, and train new staff upon completion of ground theory training though On the Job Training.
• Delegate daily flight responsibilities among ramp team members and delegate tasks to all team members.
• Conduct briefings on pre- arrival/departure for each flight; ensure ramp set up and preparation is performed, and obstacle clearance zones are clear; perform walk around inspection for each flight after arrival and before departure.
• Follow and enforce all airline standard operating procedures. All information is found in the service manuals for all customers specific to the base.
• Ensure proper first aid procedures are administered to injured staff and correct reporting procedures are conducted.
• Safety Management System – SMS must be generated and sent out within 3 hours of occurrence.
• Complete flight paperwork including (but not limited to) lavatory log, and daily shift paperwork such as shift report, GSE checklist, and cabin service cleaning report,
• Report load plan in accordance to SOP bin load discrepancies or any deviation from the planned load to operations.
• Ensure proper handling and loading of bags, live animals, and special cargo; ensure freight, mail, cargo, and baggage is received and delivered in a timely manner; obtain last bag clearance from bag room for each assigned flight.
• Coordinate the release of cargo shipments and any special requests from the flight crew, gate agents, or any other customer service entity; follow all airline SOP in accordance with training.
• Delegate job duties as required with follow-up to ensure completion.
• Ensure the station leadership is notified of any changes to the situation.
• Adhere to all policies and follow established procedures.
• Participate in required meetings providing input and recommendations.
• Perform other ground service duties as assigned.
• Participate in regular base meetings with operations team.
• Maintain Quality Assurance oversight for operational issues relating to output and safety, providing suitable corrective and/or preventative actions where necessary.
• Ensure staff have access to the Quality Management System information in enabling them to comply with company policies, processes and procedures.
• Ensure employees are adequately trained in Quality Assurance to understand, implement, and maintain all quality objectives as outlined within our Quality Management System.
• Cooperate fully with Inspectors to achieve quality inspection commitment.

Requirements

• Worked as a Ramp Agent for at least three (3) months.
• Possess a valid driver’s license.
• Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.
• Ability to work nights, weekends, holidays and varying schedules.
• Must successfully complete airline specific training programs and recertification.