Retail Associate
Benefits:
About the Role
As a Pet Sales Associate, you're the heartbeat of our front-of-house experience. Half of your day is spent helping customers find the right food, treats, and products for their pets making thoughtful recommendations and driving sales. The other half, you're the first face grooming clients see: checking pets in and out, managing the grooming schedule, and making sure every visit feels smooth and welcoming.
What You'll Do
- 401(k) matching
- Bonus based on performance
- Employee discounts
About the Role
As a Pet Sales Associate, you're the heartbeat of our front-of-house experience. Half of your day is spent helping customers find the right food, treats, and products for their pets making thoughtful recommendations and driving sales. The other half, you're the first face grooming clients see: checking pets in and out, managing the grooming schedule, and making sure every visit feels smooth and welcoming.
What You'll Do
- Greet customers and grooming clients warmly and by name whenever possible
- Guide shoppers through our product selection with genuine knowledge and a consultative approach no hard sell, just good advice
- Meet monthly sales goals for food, supplements, and accessories
- Check pets in and out for grooming appointments, confirm booking details, and communicate with the grooming team
- Handle scheduling changes, waitlists, and client follow-ups for grooming
- Maintain a clean, organized, and well-stocked sales floor
- Process transactions accurately using our POS system
- Answer phone inquiries with care and efficiency
- A genuine love for animals (non-negotiable)
- Comfortable in a fast-paced, dual-role environment you'll be selling one moment and soothing a nervous dog owner the next
- Strong communication skills and a natural ability to connect with people
- Prior retail, sales, or customer service experience preferred; pet industry experience a plus
- Reliable, punctual, and a team player
