Guest Service Attendant
Pay: From $19 per hour
Job Description:
As a Front Desk Associate at a Hilton-branded hotel, you are the first point of contact for guests and play a key role in delivering the warm, welcoming, and exceptional service that defines the Hilton guest experience. This position is responsible for greeting guests, managing check-in/check-out procedures, handling guest inquiries, and ensuring a smooth and pleasant stay. The ideal candidate is friendly, professional, detail-oriented, and passionate about hospitality.
Key Responsibilities:
- Greet guests warmly and professionally upon arrival and departure.
- Check guests in and out of the hotel accurately and efficiently.
- Respond promptly to guest inquiries, requests, complaints, and concerns.
- Provide information about hotel amenities, local attractions, transportation, and dining.
- Promote Hilton Honors memberships and assist with enrollment.
Reservations & Front Office Operations:
- Manage room assignments based on guest preferences and availability.
- Accurately handle cash, credit card transactions, and billing.
- Use property management system (PMS) to check room status, update profiles, and manage guest accounts.
- Maintain lobby and front desk area in a clean and welcoming condition.
- Coordinate with housekeeping and maintenance to ensure guest requests and room readiness.
Brand Standards & Professionalism:
- Uphold Hilton brand standards in every interaction and task.
- Follow all hotel policies and procedures, including those related to safety, security, and confidentiality.
- Handle confidential guest information with discretion.
- Assist with night audit procedures and shift reports as needed.
Qualifications:
- High school diploma or equivalent; hospitality or customer service education is a plus.
- Previous hotel front desk or customer service experience preferred.
- Experience with hotel property management systems (e.g., OnQ) is a plus.
- Must be at least 18 years of age.
Skills:
- Excellent communication and interpersonal skills.
- Strong attention to detail and time management.
- Ability to stay calm under pressure and handle difficult situations professionally.
- Proficient in Microsoft Office and basic computer operations.
- Flexible availability, including evenings, weekends, and holidays.
Benefits:
- 401(k) for eligible employees.
- Discounts with Columbia Sussex-managed properties nationwide.
- Hilton Team Member travel discounts and benefits.
- Flexible schedule.
- Sick time off.
- Opportunities for career growth and training.
Work Location: In person
Job Type: Full-time
