The Iron Horse Hotel Milwaukee is hiring a Food & Beverage Supervisor. Be a part of our special hotel and great team. Apply today.

Service Leadership & Guest Experience

• Lead the Floor: Act as the "face" of service during shifts, ensuring tables are turned efficiently, drinks are poured to standard, and guest issues are resolved before they leave the building.
• Ambassador Standards: Uphold the professional standards of the Hotel Ambassador program, ensuring staff are polished, knowledgeable, and proactive.
• Event Execution: Oversee the setup and breakdown of recurring events (like Bike Nights and Sunday Brunch).

Team Management & Training

• Pre-Shift Briefings: Lead daily "stand-ups" to communicate VIP guests, daily specials, and operational goals.
• Accountability: Monitor staff performance (Servers, Bartenders, Hosts) and provide real-time coaching on service techniques and professional appearance.
• Scheduling: Assist the F&B Manager with weekly scheduling, ensuring labor costs are optimized based on hotel occupancy and event calendars.

Operational Excellence

• Inventory & Control: Assist with weekly liquor, beer, and wine inventory. Monitor pours and waste to maintain healthy beverage margins.
• Maintenance: Ensure the physical appearance of the restaurants and bars is pristine. This includes the cleanliness of The Yard, equipment maintenance, and lighting/music atmosphere control.
• Compliance: Ensure all staff are following Wisconsin liquor laws and health department safety standards.

Physical Requirements

• Must be able to stand for long periods (8+ hours).
• Must be comfortable working in an outdoor environment (The Yard) in various weather conditions.
• Ability to lift up to 50 lbs (kegs, cases of liquor).

• Experience: 2+ years of experience in a high-volume, upscale restaurant or boutique hotel environment.
• Vibe: You understand the Iron Horse brand—you’re comfortable with motorcycle culture, corporate professionals, and wedding parties all in the same space.
• Grit: You lead by example; you aren't afraid to jump behind the bar or clear a table during a rush.
• Local Knowledge: You are an expert on Milwaukee’s food and beverage scene and can provide "insider" recommendations to guests.

The Iron Horse Hotel is Milwaukee's most chic and sophisticated property, located in the city's historic warehouse district. The transformation of a 100-year-old downtown warehouse into a modern luxury boutique hotel. Lounge, bar, restaurants, top-notch business services, meeting spaces, and never-before-seen rider amenities are just a few of the amenities available. VIP Pooch treatment for your family dog.