A "Gardener Maintenance Assistant" in hospitality is responsible for maintaining the aesthetic appeal of a hotel or resort's outdoor grounds by performing tasks like mowing lawns, trimming hedges, planting flowers, weeding, removing debris, and operating gardening equipment, ensuring the property's landscaping is well-kept and contributes to a positive guest experience; this role often involves collaborating with the maintenance team to address any landscaping-related issues that may arise.

Key Responsibilities:

· Grounds Maintenance:

· Regularly mow lawns and edge walkways.

· Trim hedges, shrubs, and trees as needed.

· Weed flower beds and garden areas.

· Plant seasonal flowers and shrubs.

· Remove debris and litter from outdoor spaces.

· Maintain irrigation systems and ensure proper watering schedules.

· Plant Care:

· Monitor plant health and identify any pest or disease issues.

· Apply fertilizers and pesticides according to proper guidelines.

· Prune and shape plants to maintain desired appearance.

· Equipment Operation:

· Safely operate lawn mowers, trimmers, edgers, blowers, and other gardening equipment.

· Perform routine maintenance checks on equipment and report any issues.

· Outdoor Event Support:

· Assist with setting up outdoor event spaces by planting seasonal flowers or placing decorative elements.

· Maintain cleanliness of outdoor event areas.

· Communication and Collaboration:

· Report any maintenance concerns or damage to the landscaping to the supervisor.

· Coordinate with other departments, like housekeeping, to ensure the overall cleanliness of the outdoor areas.

Required Skills and Qualifications:

• Knowledge of Horticulture: Basic understanding of plant types, growth habits, and proper care techniques.
• Physical Ability: Ability to perform physically demanding tasks outdoors in various weather conditions.
• Equipment Operation: Familiarity with operating and maintaining lawn care equipment.
• Attention to Detail: Ability to maintain a high standard of appearance in the outdoor spaces.
• Teamwork: Willingness to collaborate with other maintenance staff and departments.

Success Factors:

• Ambassador of Joy: Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.
• Customer-Centric Focus: Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations.
• Meticulous Attention to Detail: Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.
• Effective Communication: Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.
• Ownership & Accountability: Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.
• Foster Team Collaboration: Work collaboratively within teams, motivating others to sustain exceptional levels of performance.
• Build Strong Relationships: Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success.

Safety and Security

· Recognizes and reports potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.

· Recognizes and reports potential security problems in the hotel, such as locking doors after hours, etc.

· Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.