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Location: Baytown, TX, USA
School: Commonwealth College of Science
Major: Mortuary Science


Deborah Cross
Baytown, TX

Customer Service (10+ years), Microsoft Office (10+ years), Money Handling (6 years), PBX (5 years),
Receptionist (10+ years
Work Experience

Store Manager January 2011 to January 2018
Sunglass Hut- Luxottica - Baytown, TX
Responsible for meeting customer needs as well as meeting company sales goals.
Helped customers purchase high end sunglasses and merchandise
Ensured team met and exceeded annual sales goal in excess of $500,000.00.
Strong communication skills and advanced knowledge of the products offered. Money handling.
Promoted from the position of Assistant Store Manager to Store Manager

Administrative Assistant April 2011 to May 2016
Baylor College of Medicine - Houston, TX
Responsible for communication between my assigned physician and his patients in order to prepare patients for Orthopedic surgery.
This included insurance verification and preoperative test scheduling.
Responsible for preparing the patient's aftercare including home care or rehab facility admission as well as physical therapy.
Able to forge a strong working relationship with patients as far as their confidence in my ability to handle their requests.
Strong communication skills, both written and verbal. Good organization skills and prioritization

Receptionist January 2000 to April 2011
Houston Methodist San Jacinto - Baytown, TX
PBX operator; Front Desk check in clerk for Family Practice Clinic; Medical Records clerk
Assisted in the smooth operations of the telecommunications department and friendly communications with patients and their families.
Multi-line phone systems, PA system as needed, in depth knowledge of the layout of the facility in order to assist patients, strong confidentiality per HIPPA guidelines as well as physician contact information.

Associate in Mortuary Science
Commonwealth College of Science - Houston, TX

Receptionist, Administrative Assistant