Sharday's Aspirations
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Location: Houston, TX, United States
School: University Of Houston
Major: Criminal Justice

Sharday's Aspirations

Sharday Norris


Very productive, skilled, team player who specializes in excellent customer service to internal and external clients. I am seeking a position with a company
that utilizes all of my skills to the advancement of business and acknowledges and rewards excellent performance with growth.

Galleria Residence and Rehab Center
Receptionist/Admin Assistant January 2016- Present
Data entry,
Assisting building administrator,
Filing papers,
Accounts payable,
Medical filing,
Responding to high volume of calls,
Responding to walk in clients

Synchrony Financial July 2014- Febuary 2015
Customer Service Agent
Data entry,
Responding to a high volume of calls, customer service
Filing papers
Bill Pay
Providing Empathy to frustrated Customer
First Call Resolutions

NCO February 2013 – June 2014
Customer Service Agent Houston, TX
I worked for Best Buy campaign.
Answering phones,
Troubleshooting of computing devices for customers over the phone,
Over the phone bill pay.
Filing, problem solving, use of Microsoft, organization

Hudson Insurance January 2010 – April 2012
Administrative Assistant Houston, Texas
Answering phones,
Data entry,
Responding to a high volume of calls, customer service
Filing papers

Post and collect payments into the computer,
Check all incoming credit card, debit card and check by phone to meet deadlines.

Education And Certifications

Northbrook High School
Diploma Received
Houston, TX

Software and Hardware used
Microsoft Office- All Systems
LOTUS 1.2.3. Quick Books, Excel