Hard-working graduate university student, looking to apply my education and experience to your company.
Skills & Abilities
-Microsoft Office proficient
-Customer Service Representative
-Strong bilingual verbal/written communication
Customer service representative, smile magic dentist
Making outbound calls to confirm patient appointments for 5+ offices across Texas. Meeting daily goals, answering inbound calls from 5+ offices, using open dental program to update patient profiles, making outbound calls to previous patients to bring them back into our office.
Chief Ambassador, UHD Ambassadors
Promoted to Chief Ambassador as part of the Officer board the beginning of my senior year. Coordinated outings for employees, update social media pages on any achievements and any school events we work in. Attended weekly and monthly meetings with our manager, other officers, and school organizations. Gave tours of the University to future students, transfers, internationals. Helped host events such as the United Nations meeting event hosted in school, Open House, and other major events. Helped in admissions office when help was needed during the peak weeks of the school year
customer service representative, Sutherland global services
Answered incoming phone calls and assisted customers with any home issues/concerns. Composed many emails and work orders which included making phone calls to other companies of what customers needed help with the home. Input data to the companies’ programs as well as researching home information throughout the programs. Researching home information when it was a new home having to be registered into our system.
University of Houston- Downtown, 1 main st. Houston, Tx
Bachelors of Science- Criminal Justice, 2016 graduate
Made the Deans list for three years in a row, awarded the gator leadership and success award, and graduated Cum Laude.
Granted internship in Sheila Jackson Lee, 18th Congressional District Office- 01/2016
Chief Ambassador- 08/2015-05/2016
Gator Leadership and Success award- 01/2015
President of Sigma Kappa Omega- 08/2014
Treasurer of Sigma Kappa Omega- 08/2013
President of the Multicultural Greek Organization Council- 08/2013