Eric Barton Fuller
Systems - Windows XP/7/8/10, Server 2008R2/2012R2, macOS, Linux Software - MS Office,SharePoint, Photoshop CS6 System Management - System Center Configuration Manager 2012, Active Directory, Exchange, Operating System Deployment Networking - TCP/IP, DHCP, DNS, FTP Virtualization - Hyper-V, VMware, Virtualbox Remote Assistance - RDP, ARD, TeamViewer, GoToAssist Hardware - Network Infrastructure, Laser printers, Projectors, DVR/NVR security systems Web Design – HTML5, CSS3, WordPress, Joomla, cPanel, WHM Ticketing/Tracking - ServiceNow, SchoolDude, OSticket, ConnectWise
Certifications ▪ CompTIA A+ Certification 2015 ▪ EC-12th grade Technology Applications Teacher – Texas/Alaska Educational Technology ▪ Recipient of Top 50 Educators in Galveston County Award 2013 ▪ Presenter at Texas Computer Education Association Conference 2012 Corporate Technology ▪ Recipient of Q1 Team Achievers Award 2016
Desktop Support Specialist Sep 2015 – Current Tech Therapy, Houston, TX ▪ Supported 50 users at two locations in an enterprise environment by providing on-site and remote tech support. ▪ Relocated 30 user workstations to new office space and setup new network infrastructure. ▪ Managed licensing, installation, and updates for critical business applications. ▪ Utilized ServiceNow to create, track, and assign tickets. ▪ Created process documents and uploaded to SharePoint. ▪ Responsible for monthly hardware inventory at all sites via ServiceNow. ▪ Managed application deployment via SCCM. ▪ Repaired/Maintained HP laser printers.
Technology Integration Facilitator Nov 2014 – May 2015 Bering Strait School District, Unalakleet, AK ▪ Traveled by small aircraft to remote villages in an Alaskan Native school district. ▪ Provided on-site and remote support to resolve technical issues related to district technology including Apple computers, printers, projectors, network infrastructure, telephones, and security systems. ▪ Utilized SchoolDude to create, track, and assign tickets. ▪ Analyzed school networks and deployed solutions increasing security while decreasing connection issues. ▪ Developed SQL query to pull student data from Student Information System automating a process previously done by hand. ▪ Created district Linux image which allowed over 100 retired laptops to be used by students. ▪ Created various OS X images and multi-package installers for efficient deployment of new devices district wide. Technology Applications Teacher Aug 2010 – Nov 2014 Odyssey Academy, Galveston, TX ▪ Taught technology courses including Web Design, Robotics, Office Applications, and Typing ▪ Prepared technology course curriculum aligned to Texas state standards. ▪ Utilized SchoolDude to create and track tickets. ▪ Facilitated the integration of technology into the core curriculum through leading professional development sessions for teachers. ▪ Developed school’s Robotics program, Robotics Club, and Robotics Team. ▪ Assisted in developing 5 year district technology plan. ▪ Utilized Hyper-V to manage two thin-client computer labs including software installations and updates. ▪ Created and maintained user accounts through Active Directory. ▪ Setup WiiMote Whiteboards in multiple classrooms as alternative to interactive SMART boards. Education
BS Criminal Justice 3.63 GPA President’s Honor Roll Dean’s List
Sam Houston State University