I.T. / Engineering Professional
LAWRENCE TECHNOLOGICAL UNIVERSITY College of Engineering, Southfield, Michigan
2016 Master of Science in Electrical and Computer Engineering
OAKLAND UNIVERSITY School of Engineering and Computer Science, Rochester, Michigan
2005 Bachelor of Computer Science
MCP = Microsoft Certified Professional
Comptia A+ = IT Technician
EXPERIENCE: SharePoint Administrator/Developer
February 2017 – Present Mphasis IT and Engineering Technologies, Pontiac, Michigan
Maintained SharePoint Online solution used for metrics and staffing.
Created custom SharePoint solutions to automate and manage business activities.
Customized SharePoint branding using with CSS, HTM
Developed custom forms and workflows.
Programs: SharePoint Designer, Visual Studio Code, SharePoint Online, Microsoft InfoPath
January 2016 – February 2017 Technical Support Representative
Hewlett Packard Enterprise (contract through ‘Modis IT and Engineering’), Pontiac, Michigan
Provided support to corporate users on both Apple (IOS) and Microsoft platforms to resolve hardware,
system, application, administration and configuration issues.
Provided solutions to clients by identifying problems, researching answers and guiding clients through
Handled trouble tickets with support intervention for urgent issues.
Identified and escalated priority issues per client specifications.
Programs: ServiceNow (ticketing system), MobileIron (IOS management tool), Active Directory, McAfee Account Manager
April 2001 – January 2016 Logistics Coordinator / Safety Manager / Local Fleet Compliance Officer/ Assistant Dispatcher
Palmer Logistics (North American Van Lines), Warren, Michigan
Directed activities related to dispatching, routing, and tracking ground shipments across North America
Supervised activities of workers engaged in receiving, storing, and shipping products and materials
Functioned as manager of safety and compliance
Issued shipping instructions and routing information to ensure delivery times and locations were coordinated
Maintained data records and inventory in Access-based equipment usage maintenance system
Programs: Microsoft Office, Access, MoversSuite (used for order tracking, dispatching, accounting), GPS fleet tracking software and hardware (assisted with installation)
Familiarity: Java, MATLAB, Maple, ARM Processor Assembly, Arduino Libraries
Proficient: SharePoint Online, SharePoint Designer, Office 365, Atmel Keil IDE, MATLAB
ASSOCIATIONS: Institute of Electrical and Electronics Engineers (IEEE), Member
To learn more about me including projects I have completed please visit @ ------------
Masters Electrical and Computer Engineering, Computer Science