I.T. / Engineering Professional
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Location: Bloomfield Township, MI, United States
School: Lawrence Technological University
Major: Undergrad = Computer Science / Masters =Electrical and Computer Engineering

I.T. / Engineering Professional

TOM DESROSIERS

EDUCATION:
LAWRENCE TECHNOLOGICAL UNIVERSITY College of Engineering, Southfield, Michigan
2016 Master of Science in Electrical and Computer Engineering

OAKLAND UNIVERSITY School of Engineering and Computer Science, Rochester, Michigan
2005 Bachelor of Computer Science


CERTIFICATIONS:

MCP = Microsoft Certified Professional
Comptia A+ = IT Technician

EXPERIENCE: SharePoint Administrator/Developer
February 2017 – Present Mphasis IT and Engineering Technologies, Pontiac, Michigan

 Maintained SharePoint Online solution used for metrics and staffing.
 Created custom SharePoint solutions to automate and manage business activities.
 Customized SharePoint branding using with CSS, HTM
 Developed custom forms and workflows.

Programs: SharePoint Designer, Visual Studio Code, SharePoint Online, Microsoft InfoPath
Languages/Technologies: JavaScript, HTML, CSS, Bootstrap, jQuery

January 2016 – February 2017 Technical Support Representative
Hewlett Packard Enterprise (contract through ‘Modis IT and Engineering’), Pontiac, Michigan

 Provided support to corporate users on both Apple (IOS) and Microsoft platforms to resolve hardware,
system, application, administration and configuration issues.
 Provided solutions to clients by identifying problems, researching answers and guiding clients through
corrective steps.
 Handled trouble tickets with support intervention for urgent issues.
 Identified and escalated priority issues per client specifications.

Programs: ServiceNow (ticketing system), MobileIron (IOS management tool), Active Directory, McAfee Account Manager


April 2001 – January 2016 Logistics Coordinator / Safety Manager / Local Fleet Compliance Officer/ Assistant Dispatcher
Palmer Logistics (North American Van Lines), Warren, Michigan

 Directed activities related to dispatching, routing, and tracking ground shipments across North America
 Supervised activities of workers engaged in receiving, storing, and shipping products and materials
 Functioned as manager of safety and compliance
 Issued shipping instructions and routing information to ensure delivery times and locations were coordinated
 Maintained data records and inventory in Access-based equipment usage maintenance system

Programs: Microsoft Office, Access, MoversSuite (used for order tracking, dispatching, accounting), GPS fleet tracking software and hardware (assisted with installation)


SKILLS: Languages
Proficient: JavaScript, HTML, CSS, C++, Embedded C,
Familiarity: Java, MATLAB, Maple, ARM Processor Assembly, Arduino Libraries

Programs:
Proficient: SharePoint Online, SharePoint Designer, Office 365, Atmel Keil IDE, MATLAB
Familiarity: Simulink


ASSOCIATIONS: Institute of Electrical and Electronics Engineers (IEEE), Member

To learn more about me including projects I have completed please visit @ ------------

Masters Electrical and Computer Engineering, Computer Science