TETON WATERS RANCH , DENVER, CO
Brand Ambassador, June 2017 – Sept 2017
• Identified & secured venues for product display (Trade shows & retail)
• Activated and engaged customers
• Engaged store personnel and educated them on the features and benefits of the product to increase brand awareness
• Communicated new developments with cross functional team
• Analyzed business needs
• Reported market activities and trends on a daily basis
• Promoted market growth and profitability by generating interest
• Created unique marketing plans based on business needs
• Helped identify opportunities within designated account universe
HARVEST BY KELLY LIKEN AT BEAVER CREEK EDWARDS, CO
Server, Feb 2017 – June 2017
Assisted guests with making menu choices in an informative and helpful fashion
Appropriately suggested additional items to customers to increase restaurant sales
Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests
Regularly checked on guests to ensure satisfaction with each food course and beverages
Consistently adhered to quality expectations and standards
Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas, and service refrigerators
THE YURT AT ARROW HEAD ALPINE CLUB AND BEAVER CREEK (VAIL RESORTS), AVON, CO
Server, Feb 2017 – April 2017
Gauged customers’ seating needs and lead them to appropriate tables
Provided customers with information on revolving menu items and daily specials
Answered questions regarding menu items and ingredients and provide information regarding diet items and specials
Suggested appropriate wines and other beverages to accompany customers’ meals
Checked prepared orders for accuracy and portion and ensured that they were served in a time efficient manner.
Skillfully anticipated and addressed guests’ service needs.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly sales.
Responsible for mixing cocktails and pouring drinks proficiently.
Managed closing duties including restocking items, organized check close outs as well as full check reports.
NATURAL GROCERS AND VITAMIN COTTAGE, DENVER,CO,
Cashier/stocker ,April 2016 – Feb 2017
Welcomed customers as they arrived and provided them with information regarding products and/or services
Responded to customers’ complaints and took necessary actions resolve their issues
Took payment in exchange of items sold
Bagged, boxed and wrapped purchased items
Sorted /counted currency and coins
Counted and assessed drawer count at the beginning and ending of each shift
Processed exchanges and refunds while maintaining excellent customer service and a positive attitude
Processed credit card and check payments
Resolved customer complaints in a proactive manner
Opened and closed tills
Maintained knowledge of store inventory and sales activities
MELLOW MUSHROOM , NEWPORT NEWS , VA
Server, Sep 2014 – Jan 2016
Quickly learned food ,liquor and dessert menus.
Greeted guests and provided them with genuine and friendly hospitality and customer service.
Proficiently explained menu options and facilitated customer decisions.
Delivered exceptionally fast service.
Maintained service by keeping drinks full and tables cleared of any used items or trash.
Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to guests who were overly intoxicated.
Completed all opening and closing store duties maintaining a clean and sanitary environment.
DONATOS, NEWPORT NEWS, VA
Cashier / Delivery driver / Make associate, Aug 2013 – Sep 2014
Driver: Planned routes with precision and service in mind.
Driver: Utilized cell phone map and applications to stay informed about traffic issues and road closures adjusting accordingly.
Driver: Turn in receipts and money received from deliveries.
Make associate/ Driver: Keeping the the work area and dishes clean and sanitized.
Make Associate: Prepared pizza , subs and desserts in a timely and efficient manner.
Make associate/Driver /Cashier: Provided training and guidance for any new employee displaying a good example for anyone who needed shadowing.
Make Associate: Practiced inventory control standards as outlined in the operations manual and maintained clean station before and after shifts.
Cashier/ Driver: Collect money from customers, make change, and record transactions on customer receipts.
Cashier: Frequently kept drink machine stocked and sanitized.
Cashier: Provided hospitality and checked on customers, cleared and sanitized tables.
Cashier: Received and recorded accurate orders from guests and special requests along with providing recommendations using the IWAY software.
CRAB SHACK ON THE JAMES, NEWPORT NEWS, VA
Pier Attendant / Line Cook / Host , Jul 2008 – Sep 2013
Cook: Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
Cook: Season and cook food according to recipes or personal judgment and experience.
Cook: Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption.
Cook: Restock kitchen supplies, rotate food, and stamp the time and date on food in coolers.
Cook:Take orders from customers and cook foods requiring short preparation times, according to customer requirements.
Cook: Clean food preparation equipment, work areas, and counters or tables.
Cook: Perform general cleaning activities in kitchen and dining areas.
Pier Attendant: Monitored and regulated parking lot with well over 50 parking spaces.
Pier Attendant: Used retail experience in selling bait ,tackle, admission, food and beverage.
Pier Attendant: Cleaned,serviced and collected trash on the 1/4 mile long fishing pier.
Kept dry goods ,beverages,bait and tackle properly stocked.
Host: Cleaned tables and kept them sanitized.
Host: Greeted guests with hospitality in a welcoming manner.Along with seating tables accordingly to the server in rotation.
Host: Kept bathrooms sanitized,stocked and serviced.
MENCHVILLE HIGH SCHOOL, NEWPORT NEWS, VA
Graduated in the class of 2010
COMMUNITY COLLEGE OF DENVER , DENVER, CO
Expected graduation, May 2018
Currently attending part-time for the Computer Arts program
Familiar with Adobe Illustrator CS6 Photoshop CS6