Highly self-motivated individual who works well in a collaborative environment
A highly energetic, and easily adaptable, customer service representative, with the ability to follow directions and maintain professional standards while applying common sense. Adept at providing professional and patient customer service care to a variety of patrons, organized and detail oriented, strong skills in time management, prioritizing tasks and meeting deadlines.
• Effective leader and team player relied upon to complete challenging tasks with initiative and focus, good listener, able to accurately carry out instructions and solve problems using strong critical and analytical skills.
• Problem solver who quickly grasps complex situations with proven ability to understand and follow complex instructions to successful conclusions
• Ability to collaborate in team efforts and work constructively to deliver quality work
• Proficient in Microsoft Word, Outlook, Excel, and PowerPoint; and all Mac programs or HP
• Proficient in Retek, BEAST, ETK, Verizon Eros, ATT POS
BEST BUY, BEST BUY MOBILE/CONNECTED DEVICES SALES CONSULTANT Sept. 2013- Present
700 PROVIDENCE HWY DEDHAM, MA, USA
Best Buy Sales Consultants excel at selling products and services, working closely with other members of the sales team. They accumulate the appropriate knowledge and expertise through continuous learning and self-development. Then, armed with the right tools and knowledge, they create ease and add value to the Best Buy Mobile experience; ensuring customers’ end-to-end needs are met. As a trusted advisor and partner, Best Buy Mobile Sales Consultants develop strong relationships with customers and bring them a little closer to family and friends by helping them close the gaps with technology. The Best Buy Sales Consultant in Mobile Wireless engages customers utilizing selling skills to build connected solutions while maintaining a balance of high velocity and high service. They’ll sell a broad range of mobile products and services using a proven structured approach while at the same time developing in-depth knowledge of the latest mobile technology.
NATIONAL AMUSEMENT SHOWCASE CINEMA, QSR GROUP LEADER/USHER Jan. 2013- Sept. 2013
LEGACY PLACE DEDHAM, MA, USA
QUICK SERVICE RESTAURANT (QSR)- Group Leader- Monitoring customers and line progress, ensuring professional and friendly attitudes and resolving any customer or employee issues. Training all employees on all 4 restaurants, ensuring all employees are in proper uniform, uphold company policies, ex: breaks, informing management of any employee issues. Follow proper opening and closing procedures, ensure all menu items are available while open, check prepped food daily for expirations dates, and giving out prep tasks daily, dispersing daily cleaning tasks.
USHER- Control access to theatre by greeting, directing guests and tearing tickets Assist with crowd control and seating of guests in auditoriums, Answer questions from guests and resolve any concerns, Monitor auditoriums for picture/sound quality, temperature, lighting and guest behavior, Create a constant presence inside and outside auditoriums to deter any disruptive conduct, Enforce ratings to keep underage guests from accessing auditoriums with adult content, Clean lobbies, restrooms, auditoriums and all exterior and common areas of theatre, Change marquees, auditorium, lobby signage and poster cases, Assist with other functions as instructed by the General Manager
MCDONALDS, CASHIER 2010-2013
RT. 128 SOUTH, REST STATION NEWTON, MA, USA
Highly and extensively capable, versatile, and seasoned cashier, with more than 3 years of extensive and varied experience to answer customers' questions, provide information on procedures or policies and request information or assistance using paging systems. Compute and record totals of transactions, count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change, establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Stock shelves, and mark prices on shelves and items
• Receive payment by cash, check, credit cards, vouchers, or automatic debit
• Maintain clean and orderly checkout areas
• Greet customers entering establishments, issue receipts, and change due to customers
Bachelor Degree: Business Management: In Progress
University of Massachusetts - Boston ▪ Boston, MA, USA | Expected Date of Graduation: June 2016
Bachelor Degree: Undecided: Freshman Year
Curry College ▪ Milton, MA, USA | Transferred
High School Diploma: College Prep
Newton South High School ▪ Newton, MA, USA | Date of Graduation: June 2012
Volunteer/Big Sister, Newton Big Brother/Big Sister Program: 2011-2012
Player, Varsity Rugby: 2012
Player, Newton South JV/Varsity Volleyball: 2008-2011
Player, Newton South Freshman/JV Basketball: 2008-2009
Student, Intern, College