Customer Service Savvy
SUMMARY OF QUALIFICATIONS
-Extensive customer service and problem resolution background
-Competent with Money Services, handling money, and office tasks
-Experienced with Microsoft Office, Outlook Express, and Windows
-Possesses substantial communication, phone, and multi-tasking skills
05/09-05/17 Fred Meyer GardenCity, ID Customer Service Desk: Resolved issues/complaints, item returns, Western Union, Lotto sales, Fish & Game, Bill Pay, money orders, cashing checks, etc.
12/07-06/08 Qwest Boise, ID Customer Service Rep: Assisted customers with billing issues, technical problems, various complaints, and price plan changes. Reps required to offer a sale on every call.
04/05-06/06 T-Mobile Boise, ID Customer Service Rep: Assisted customers with billing issues, general inquiries, customer complaints, plan and feature changes, and technical support.
1985-1990 University of Alaska-Fairbanks
Major: English (B.A.)
Minors: History, Accounting
customer service, money, cashier