Software and Customer Service Specialist
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Location: Austin, TX, United States
University: Austin Community College
Major: Computer Science

Software and Customer Service Specialist

Young Professional with Software specialization, information technology and customer service background. Agile learner of new systems and software tools necessary for a dynamic workplace environment.
● 2 Year Microsoft Windows / Linux Proprietary Data Entry Experience
● SAAS Experience; Ability to master new software platforms quickly
● Introductory Experience with XML
● Self taught in multiple softwares
● 10 Years Computer proficiency in multiple software iterations
● 4 Years Customer Service Experience
● Eye for attention to detail before submission and finalization of work
○ Proficient in Microsoft Windows (all versions) and Mac OS.
○ Advanced proficiency with Microsoft Word, Excel, Access, Powerpoint and Onenote.
○ Proficiency with Google Documents, Google Sheets
○ Experience with Mac OS and all Apple Devices
○ Computer construction and maintenance experience
○ 60 WPM typing speed

University of Vermont, Burlington, VT, Philosophy Attended from 2007 to 2008
Texas Tech University, Lubbock, TX, Biochemistry Attended in 2013
Currently enrolled at Austin Community College, seeking Bachelors Degree in Computer Science from Texas State University


Software Implementation Experience:
[March 2016 to September 2016] Club OS Austin TX - Implementation Expert
● Master a lead Management software at an accelerated pace to contribute to agile team of software training specialists.
● Communicate in timely and punctual fashion with clients utilizing software.
● Be primary point of contact for instruction of a specialized software focused on lead management and interaction with potential customers in the fast paced commercial gym industry.
● Master utility parallel software as organizational tools for success and company benefit; JIRA, Zendesk, Trello, Microsoft Office.
● Self development and learning of high end tools for Web API features and internal software understanding including JSON, Javascript and CSS.
● Be able to understand and master concepts on a high level in order to relay information in a digestible manner to non-technical individuals and Corporate upper managers and directors.
● Be responsible and accountable to upper levels of management and back-end development team on a daily basis.
● Know procedures and execution within company structure to highest degree.

Data Entry Experience:
[July 2015 to November 2015] Interactions LLC. Austin, TX - Data Entry Embedded Quality Analyst;
● Client trained Data Entry customer service and information recording. Listened to customer and company data audio recordings, using company training to correctly direct customers through automated help system.
● Responsible for AT&T customer sensitive information; level 1 security clearance required.
● Worked with Interactions proprietary Linux software to record 6-8 hours of customer Data per day, an average of 50 Audio recordings per minute.
● Entrusted to carry out data analysis with accuracy and precision, graded weekly on Performance. Averaged 90% accuracy of customer requests on a weekly basis.

[January 2015 to April 2015] Facility Engineering Associates, Fairfax, VA - Data Entry Technician On Site Data Entry;
● Assigned to Ft. Meade in Maryland as a Data Entry Technician for HVAC and Mechanical systems, under guidance of Mechanical Engineer Lead.
● Utilized Microsoft Xcell via Microsoft Tablet to input specifications in a fast paced and continuous manner.
● Transferred and compiled available data after collection process, on site and in an office environment. Assisted with internal office data collection when requested by coworkers, regarding company records and previous Project data.

Customer Service Experience:
[September 2014 to January 2015] Dick's Sporting Goods, Fairfax, VA - Cashier / Fitness Rep
● Answer phone lines as a representative of Dick's Sporting Goods (to answer questions and direct to appropriate personnel in the store).
● Process an average of 60 transactions each day in a timely manner.
● Opened and closed the store, which included counting cash drawers and making bank deposits.
● Helped customers select products that best t their personal needs.
● Utilized expertise of athletic background to help customers makes informed decisions about their purchases.
● Handled numerous unique transactions including returns, exchanges, or locating correct product numbers and features.

[February 2011 to November 2012] HEB, Austin, TX - Cashier (701 S Capital of Texas Hwy Westlake Hills, TX 78746 xxx-xxx-xxxx)
● Primary responsibilities included handling a cash register and ensuring a fast and efficient checkout for customers emphasizing customer service and satisfaction.
● Utilized for a variety of other roles in addition to cashiering, including inventory handling, assisting customers within the store, bagging groceries, loading vehicles with groceries, and store maintenance. Unloaded trucks, stocked shelves and carried merchandise out on the oor for customers.
● Processed an average of 80 transactions each day in a timely manner.
● Opened and closed the store, which included counting cash drawers and making bank deposits.

Implementation Specialist, Data Entry