Mary Ada Brown
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Location: Lawrenceville, GA, United States
University: Capella Unniversity
Major: Mental Health Counseling

Mary Ada Brown

Mary Ada Brown

SUMMARY OF QUALIFICATIONS


• Excellent customer service and interpersonal skills
• Professional attitude
• Always on time and willing to go the extra mile
• Detail oriented and ability to follow instructions
• Highly motivated, reliable, confident, and committed to professional standards and strong work ethics
• Excellent communication skills, both verbal and written
• Knowledgeable in various computer software
• Excellent knowledge of buyer counseling and handling customer complaints
• Certified to train new employees at previous workplace
• Knowledgeable on HIPPA law and confidentiality
• Understands how to handle patient charts and information
• Self-disciplined and focused
• Proficient in Microsoft Word, Excel and Publisher


WORK EXPERIENCE

Dental Science LLC
Lawrenceville, Georgia
Shipping/Receiving Supervisor
• Answer phone calls
• Manage incoming and outgoing doctor accounts
• Schedule patient appointments at the lab
• Supervise new office accounts
• Make sure cases get back to their correct location on time


Reagin Family Eye Care April 2013-2015
Grayson, Georgia
Optician
• Manage patient files
• Run patient pre-tests
• Fit patients for eyeglasses and contacts
• Dispense eyeglasses and contacts
• File insurance claims for various insurance companies
• Order eyeglasses and contacts through insurance or other companies
• Edge eyeglasses in certain machines
• Answer phones, schedule appointments
• Enter patient information into medical software


Academy Sports + Outdoors 2011-2013
Snellville, Georgia
Asset Protection, Loss Prevention and Inventory Control Associate
 Manage over $2,000,000 worth of merchandise
 Supervise over 60 associates
 Perform daily cycle counts of products in store
 Handle stolen and damaged merchandise
 Contact law enforcement when theft arises
 Adjust on-hand quantities to ensure the accuracy of the stores merchandise
 Greet and handle returns/ exchanges of customers
 Communicate with managers and other departments
 Transfer items store to store or back to the Distribution Center


Texas Roadhouse 2009-2011
Snellville, Georgia
Managing Hostess
• Supervise over 15 hostesses
• Managed intake of customers and waiting time
• Prepare the hostess schedule week to week
• Answered phones
• Offered exemplary customer service
• Resolved customer concerns
• Organized call ahead, seating, walk-in’s, and first come first serve
• Communicated with other managers about any issues or concerns


Pablanos Mexican Bar and Grill 2008-2009
Snellville, Georgia
Hostess
• Friendly welcomes to all customers
• Made customers feel at home and comfortable with all aspects of the restaurant
• Cleaned floors and restrooms
• Restocked supplies when needed
• Performed other clerical and administrative duties including answering phones, taking down orders, and using the computer



EDUCATION

Brookwood High School, Snellville, Georgia
Georgia Gwinnett College, Lawrenceville, Georgia
University of Phoenix, Associates degree in Psychology
University of Phoenix, Bachelor’s degree in Psychology
Capella University, Pursuing a Master’s degree in General Mental Health Counseling

*References available upon request

Me and my wonderful best friend