Customer Service Specialist
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Location: Stockbridge, GA, United States
University: Clayton State University
Major: Education

Customer Service Specialist

Brandi McCarden


Objective
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.


Summary of Qualifications
Solid organizational and customer service skills. Receptionist Office duties.


Education
Clayton State University. Morrow, GA August 2014 – November 2016.
Albany State University. Albany, GA. August 2011 - 2013.
Forest Park High School. Forest Park, GA. August 2007 - May 2011.


Professional Experience.

Delta Airlines (Seasonal). May 2015 – November 2016

Customer Service Specialist
• Assist and greet customers. (Customer Service) Greet inbound flights for their connection flights to other destinations. Early Valet carry-on luggage for passengers who may require additional assistance or families traveling with children. Socialize with passengers who are in the gate house waiting to board the aircraft for their flight. Boarding documentation and assist the gate agent with tickets, seating, and documentation as needed.

AT&T (XSell Technologies) Atlanta, GA. February 2012 – December 2014

AT&T Brand Ambassador {Online Chat Agent/Call Center}

• Assist and greet customers. (Customer Service) Help with placing online orders via xxx-xxx-xxxx. Financial Advisor for budgeting and cellular service planner, Help Customers upgrade to a new phone/electronic device, Navigation of retail website, Account Management, Processing transactions, Sales. Student peer helper with new trainees.

D O T S. Morrow, GA. May 2012 - August 2012.

Lead Sales Associate/Assistant Manager {Retail}

• Promote latest store sales/discounts and trends. Prepare Tags and Barcodes. Handling Cash and Processing Transactions, Computer Data Entry. Answer telephone, direct calls, take and relay messages.



Skillz. (Southlake Mall). Morrow, GA. June 2010 - August 2012.

Lead Sales Associate/Assistant Manager {Retail}

• Assist and greet customers. Sell clothing and accessories. Prepare Tags and Barcodes. Organize Clothing, Store, and Clean. Cashier duty, Handling Cash and Processing Transactions, Computer Data Entry.


Forest Park High School. Forest Park, GA. August 2009 - May 2011.

Student Office Aid Secretary/Receptionist

• Answer telephone, screen and direct calls, take and relay messages, provide information to callers. Greet persons entering desk and office. Direct Persons to correct destination. Deal with queries from the public. Receive and sort documents/data. Schedule appointments. Enter computer data for student check-ins/check-outs. Organize, tidy, and maintain the office area.

Community Activity
Future Business Leaders of America (FBLA)
• Assist youth boys and girls with tutoring, counseling, and educational activities at Lake City Elementary (Clayton County, GA)
Powerhouse Models
• Assist youth girls with tutoring, counseling, preparation for annual fashion show. (Clayton State University, GA – current)

receptionist, customer service, specialist, office, clerical, support, customer service, hostess