Stephen

PROFILE:
Accomplished fitness professional with more than eleven years of experience providing outstanding customer service in the fitness and transportation industries. Provided consulting as well as on-site support, advice, and guidance on a wide variety of fitness concerns, such as weight management, injury prevention, and increasing strength and endurance. Provided fitness facility management and logistical support.

Outstanding problem-solving and time management skills. Demonstrated ability to improvise and perform under high-pressure conditions, both as a team member and while operating independently. Excellent organizational ability and crisis management skills.


PROFESSIONAL EXPERIENCE:

Director of Operations and Driver Big Daddy’s Towing Inc. - Alexandria, VA – August 2010 to January 2012- 60+ hours per week.

Ensure that all mechanical and electrical components are in proper operating condition based on Federal DOT guidelines through the pre-trip and post-trip vehicle inspection process. Respond to all calls from dispatch requested by but not limited to local police, motor clubs, local contracts, and vehicle owners. Perform services including changing flat tires, jump starts, lock outs, general towing, off-road and on-road recoveries, accident towing, insurance claims towing, and specialty vehicle handling. Provide onsite diagnosis and repairs to customer vehicles. Properly document services rendered for billing and insurance claims. Provide advice and guidance on numerous issues regarding vehicle safety, maintenance, and proper vehicle handling procedures. Investigate property damage complaints by previous customers and reporting with insurance companies on findings.


GGX Manager/ Fitness Instructor Gold’s Gym Inc. Merrifield, VA - March 2010 to May 2010 – 15 hours per week

As GGX Manager:
Manage the group fitness department’s work schedules, payroll, and usage statistics. Responded to customer concerns and complaints.
As Fitness Instructor:
Contributed to the health and fitness of members by providing fitness instruction in a group format.


Desk Clerk/ Personal Trainer Powerhouse Gym - Woodbridge, VA - August 2009 to March 2010 - 40 hours per week.

As Desk Clerk:
Provided customer service and information and referral to guests and customers of the facility. Properly enforced safe workout techniques while customers were using gym and equipment. Maintained clean and safe work out environment. Signed memberships to potential members.
As Personal Trainer:
Ensured clients followed safe workout program and taught how to properly use equipment. Supported clients with positive reinforcement and encouragement to
track progress and help achieve their personal goals.(ie. Weight loss, strength training, cardiovascular endurance, and flexibility).


Driver EF Thompson Inc. - Fredericksburg, VA - January 2009 to October 2009, 40+ hours per week.

Ensured that all mechanical and electrical components were in proper operating condition based on federal DOT guidelines through the pre-trip and post-trip vehicle inspection process. Safely operated tractor trailer in normal and adverse traffic and weather conditions. Executed proper loading and unloading of all mail equipment including pallets, APCs, BMCs, wire cages, and other miscellaneous items. Safely and properly secured all loads on trailer for transportation to destinations. Successfully managed time to adhere to set time schedule for departure and arrival at USPS facilities as well as safeguarding US mail while in transit. Properly maintained all paperwork and documentation of deliveries including DOT records and driver logs.


Director of Operations and Driver Big Daddy’s Towing Inc. - Alexandria, VA - January 2006 to January 2009 - 50+ hours per week.

Ensured that all mechanical and electrical components were in proper operating condition based on Federal DOT guidelines through the pre-trip and post-trip vehicle
inspection process. Responded to all calls from dispatch requested by but not limited to local police, motor clubs, local contracts, and vehicle owners. Performed services including changing flat tires, jump starts, lock outs, general towing, off-road and on-road recoveries, accident towing, insurance claims towing, and specialty vehicle handling. Properly documented services rendered for billing and insurance claims. Provided advice and guidance on numerous issues regarding vehicle safety, maintenance, and proper vehicle handling procedures.


Driver and Fuel Handler Exxon/ Mobil Corporation - Newington, VA - June 2004 to January 2006 - 40 hours per week.

Ensured that all mechanical and electrical components were in proper operating conditions based on federal DOT guidelines through the pre-trip and post-trip vehicle inspection process. Properly organized all paperwork and contacted all destination facilities to gain tank volume in order to plan daily deliveries. Safely loaded petroleum products in a non-supervised area and prevented from overloading resulting in chemical spills. Performed safe unloading in normal and adverse conditions at delivery sites. Ensured not to spill, mix, or have any flames near petroleum off loading area to prevent hazmat exposure. Maintained first responder skills for loss awareness, loss containment and loss prevention. Properly kept all paperwork and documentation of deliveries up-to-date including DOT records, driver logs, and hazmat material safety data sheets. This paperwork is pertinent to following federal guidelines for handling hazardous materials.


Driver and Recovery Technician Redman’s Fleet Services, Inc. - Newington, VA - January 2001 to June 2004 - 40 hours per week.

Ensured that all mechanical and electrical components were in proper operating condition based on federal DOT guidelines through the pre-trip and post-trip vehicle inspection process. Safely operated all vehicles ranging from:
small duty wreckers (10,000 lbs and under), medium duty wreckers and flatbeds (10,001 lbs to 26,000 lbs), heavy duty wreckers (26,001 lbs and up), and tractors with several types of trailers (low decks, high flats, landolls, multiple car trailers, box trailers, and double & triples). Ensured safe operation of construction type equipment such as bob cats, front end loaders, forklifts and hazmat cleanup equipment. Provided normal and emergency response to County, State, and Federal police requests for assistance with accidents, driver arrests, medical emergencies, and other incidents. Safely secured accident related vehicles for emergency crews to perform duties. Performed hazmat containment and clean up. Provided proper coordination with law enforcement on accident scenes to speed the removal of vehicles and hazardous materials. Ensured timely response to trouble calls from motor clubs, local contracts, vehicle owners, property owners and state services. Ensured safe handling of special, exotic and luxury vehicles. Conducted training for new employees on all technical aspects of towing and emergency response.


TRAINING AND CERTIFICATIONS:

• AFAA Personal Fitness Trainer Certified
• CPR and AED certified
• Zumba Instructor Certified
• 2nd Degree Black Belt in Tae Kwon Do
• 1 Year experience in Hap Ki Do