||Washington , DC
OBJECTIVE: Seek the position of Hotel Front Desk Clerk
HIGHLIGHTS OF QUALIFICATIONS:
β’ Great financial management experience (e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning).
β’ Strong knowledge of property management systems.
β’ In-depth technical proficiency in Microsoft applications.
β’ Strong ability to solve problems - identify and find solutions.
β’ Considerable legal knowledge related to hotel issues, including rental contracts.
β’ Profound knowledge of governmental regulations and safety standards (OSHA, EPA, ADA)
β’ Excellent communication skills - both verbal and written.
β’ Excellent organization and time management skills.
β’ Remarkable interpersonal skills.
β’ Excellent listening skills.
β’ Deep and advanced accounting and mathematical skills.
β’ Exceptional ability to work well in a team.
β’ Uncommon ability to adaptable easily and learn quickly.
β’ Enviable ability to multi-task, remain calm and professional under stress.
β’ Exceptional ability to maintain a positive attitude, handle conflict and confrontation.
β’ Proven ability to establish structure and discipline in a department.
Silver Spring, MD 20910
Supervisor: Harry Patel Contact: Yes Phone Number: 301-565-3444
Salary: 30,000 Hours: 45 hours per week
Position: Front Office Manager (Customer Service Liaison) Dates of Employment: 01/2011-02/2012
Duties and Responsibilities
β’ Guest Services liaison including oversight of front desk operations including the concierge, transportation and luggage services.
β’ Front Desk hiring and personnel manager including, recruitment, training and performance monitoring and staff planning meetings and activities.
β’ Group Sales Manager, including contract negotiation, implementation and monitoring, payment processing and coordination of group room bookings, activities and services.
β’ Vendor coordination including contract negotiation, monitoring, invoice and payment processing.
β’ Responsible for implementing policies and mission of the hotel including establishment and monitoring promotional materials, monitoring new rewards accounts, and reviewing and reporting quarterly goals.
β’ Inter-department communications coordinator.
β’ Coordinated outreach marketing events; including sales calls and site visits.
β’ Administrative processing included program and events scheduling, balancing audits, verifying cash depositβs, creating and balancing invoices for direct bill accounts.
β’ Customer complaints resolution coordinator
U.S. INTERNATIONAL TRADE COMMISSION
Washington, DC 20436
Supervisor: Mark Johnson Contact: Yes Phone Number: 202-205-2000
Salary: 35,000 Hours: 40 hours per week
Position: Records Automation Clerk Dates of Employment: 4/2009-10/2010
Duties and Responsibilities
β’ Maintained agency records, including establishing policy on file storage, distribution and deposition in accordance with NARA (National Archives and Records Administration) guidelines and requirements .
β’ Coordinated Records Management training, including preparation of records management training materials and procedures in accordance with NARA Guidelines, USITC Disposition Schedule, assembling course material, coordination of registration, room, and furniture and equipment requests and preparation and distribution of training certifications.
β’ I managed the completion of record inventories throughout the agency
β’ Prepared statistical data and maintained tracking of project management data.
β’ Maintained electronic storage of information using software applications and computer equipment.
β’ Managed and coordinated facility site storage of records.
β’ Responsible disposition of public and confidential business files in accordance with security procedures.
β’ Performed data entries, created and organized information within excel spreadsheets, and maintained electronic filing and record systems.
β’ Reconciled billing statements from off-site storage companies to assure accuracy according to the GSA schedule.
β’ Collected, assembled and reported data obtained from customer surveys.
β’ Edited HTML and PDF documents to assure functionality prior to launching at the USITC website.
β’ Performed editing responsibilities including proofreading and grammatical review of documents.
β’ Developed the strategic plan for the Records Management division at USITC.
Pension Benefits Guaranty Corporation
Washington, DC 20001
Supervisor: Wendy Jones Contact: Yes Phone Number: 202-326-4000
Salary: 25,000 Hours: 35 hours per week
Position: Automation Clerk (Administrative Clerk) Dates of Employment: 12/2007-9/2008
β’ Utilized office automation equipment and software that included database, spreadsheet and word processing to enter, revise, sort, calculate and retrieve data and produce documents and reports into final form.
β’ Reviewed documents for spelling, format and grammatical correctness.
β’ Reviewed and sorted incoming correspondence and distributed to appropriate staff
β’ Answered telephone calls, received visitors and referred callers and visitors to appropriate staff
β’ Maintained and updated office filing systems.
β’ Coordinated travel and training for staff including making arrangements, and processing administrative forms and documents.
β’ Assisted senior level staff members with project management activities.
β’ Prepared and processed travel orders and vouchers, and procurement requisitions for office supplies, equipment and publications.
β’ Maintained time and attendance records.
Washington DC 20001
Supervisor: Mel Ong Contact: Yes Phone Number: 202-737-2333
Salary: $12 per hour Hours: 40
Position: Group Reservations Assistant Dates of Employment: 02/2006 β 09/2008
Duties and Responsibilities:
β’ Client Liaison for group sales for the organization including, notifying client of scheduled deadlines for cut-off dates and room block adjustments and following up to ensure all contract arrangements have been met and client is satisfied with service.
β’ Prepared daily contract reports for Sales Manager.
β’ Coordinated group arrivals and services, including welcoming groups, arrange tours and other activities and ensuring that group rates and contracts were accurate.
β’ Maintained source documentation for group correspondence regarding changes and accommodations.
β’ Participated in Pre Con and Post Con meetings to assure the needs of all groups are met according to our contractual agreements.
β’ Participated in year-end evaluations with General Manager.
β’ Coordinate outreach and promotional activities on behalf of the organization.
EDUCATION AND TRAINING:
Trinity University August 2009β Present
125 Michigan Ave NE Major β Business Management
Washington, DC 20017
University of District of Columbia August 2008-April 2009
4200 Connecticut Ave Major β Business Management
Washington, DC 20032