Shirlita Boone

Objective
To obtain a position where I can apply my background and skills toward the growth of the company.

Education
Northwestern High School (High School Diploma)
Career Technical Institute (Office Support Specialist Certification) June 2011

Work history/Experience

Fema September 2011 – October 2011
Job Title: Call Center (Registration Intake)
Duties: Answer applicants' questions about benefits and claim procedures. Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Interpret and explain information such as eligibility requirements, and application details .Refer applicants to other agencies for assistance. Check with employers or other references to verify answers and obtain further information. Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status. Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.


America Works May 2011 – September 2011
Job Title: Office Administration Intern
Duties: Responsible for greeting customers, answering phones and sorting mail. Assist in compiling information for quarterly reports for a $300,000 Department of Labor grant. Assist staff with audit of office files and writing standard office procedures. Review program participant files for contract compliance. Write and design resumes for 15 to 20 program participants weekly. Assist staff in monitoring activities in the computer center utilized by military veterans and people with disabilities. Complete special office projects as assigned by Director.

Build a Bear Workshop March 2010 – May 2010
Job title: Part time Sales Associate
Duties: Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Aid customers in locating merchandise. Assisted in ringing up sales at registers and/or bagging merchandise. Assisted approximately 10 people a day as a part time associate. Completed additional tasks assigned by store manager.

Six Flags America March 2009 – July 2009
Job Title: Hostess
Duties: Promote games to guests and explain rules and procedures. Comply with all Safety and Fire
Responsibilities, policies and procedures. Made change and collected money from the guests. Provided props and award prizes to winners, while keeping each game stocked with merchandise and game.

Volunteer work
Career Center, Northwestern High School
Helped in filing official program documents and distributed letters to students that were currently enrolled at the school.

Technical skills
Windows XP, Windows 7, Windows Vista, MS Word, MS Excel, MS Outlook, MS Publisher, MS PowerPoint, MS Access, Quick book, Internet explorer, typing skills- 40wpm

Reference:
Available upon request