ROMINA

Objective
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.
 
Ability Summary
Bilingual fluent English/Spanish ,Strong organizational skills, Excellent communication skills, MS Windows, fast learner with a wide range of practical skills, proficient, courteous demeanor, scheduling , daily invoicing, credit card processing, computer proficiency, data entry, Microsoft Word, type 35 WPM

Employment History

Customer Service/ Data Entry
Hidalgo Corp
· Prepared itemized invoices and recorded amounts due for items purchased
· Compiled, copied, sorted and filed records of business transactions.
· Verified accuracy of billing data and revised errors
· Operated photocopiers and fax machines, voicemail systems and personal computers
· Answered telephones, directed calls and took messages.

Call Center Personal Banker
Bank of America
· Analyzed financial information obtained from clients to determine strategies for meeting their financial objectives and gave recommendations
· Completed loan and credit card applications
· Resolved customer complaints quickly and on first call basis
· Maintained and updated customer profiles
· Conducted electronic funds transfers, refunds for bank errors and investigations

Education and Trainings
Present PHCC Medical Administrative Specialist
12/1997 Miami-Dade College Occupational Therapy
07/1994 Coral Gables Senior High Liberal Arts