To utilize my professional and life skills experience with the intention of securing a professional career with ample opportunity to tackle challenges and advance, while continuously building on my library of knowledge and skills.
Professional Background
Florida Hospital Tampa FL (5/09-Present)
Physical Therapy Aide
• Assist therapists to provide treatment that improves patient mobility, relieve pain, prevent and lessens physical disabilities of patients
• Made therapy sessions organized and productive, under the supervision of therapists
• Managed patient files to ensure therapeutic services were rendered in a timely manner to ensure patient progress
• Maintained and reviewed daily reports for patients to assure charges was entered correctly for insurance billing
• Cared and assessed patients with wounds, ostomies, and other skin related issues with physical therapists

Tampa General Hospital Tampa FL (02/07- Present)
Rehab Therapy Tech
Pharmacy Technician
• Maintained professional rapport with senior management in the department to ensure appropriate level of communication skills between frontline level leaders and associates
• Ability to time manage, initiate and be proactive when working under pressure
• Served as a liaison between nurses and pharmacists with exceptional problem-solving skills
• Responsible for providing pharmacy care services in areas such as ICU, Neurological, Burn, Orthopedics’/Orthopedic Trauma , Transplant , Pediatrics
• Utilized critical resources including processes needed to sustain, improve operations and service delivery capabilities
• Possess good knowledge about nursing procedures, principles and standards of practice
• Trained new associates by facilitating the standard operation of process to ensure exceptional service for patients and family members
• Excellent ability to verify therapeutic charges and correct errors for insurance billing purposes
• Assists therapists with therapeutic activities, wound care in complex medicine, medical/surgical, orthopedics and etc
Gordon’s Jewelers Brandon FL (07/05- 06/07)
Diamond Certified Sales Representative
• Worked with managers and team members to ensure performance guarantees are met and effort is made toward continual performance improvement and development of a high caliber workforce
• Increased sales monthly by promoting new merchandise and accent accessories to increase revenue
• Partnered with leaders to drive successful business results as well a mentor for new associates
• Leveraged resources to improve sales, service and operational excellence
• Initiated and maintained customer contact through a variety of methods, including but not limited to telemarketing, outside calls, establishing business contacts and attending various seminars

United States Postal Service Tampa FL (01/06- 01/07)
Data Conversion Operation
• Worked with management to resolve problems that arose due to incorrect processing to avoid customer concern
• Processed data in a high fast paced environment to ensure customer satisfaction
• Resolved escalated client concerns regarding package deliveries
• Ability to time manage while multi-tasking with excellent organizational and communicational skills
Olive Garden Brandon FL (02/03-01/05)
Server and Hostess
• Utilized the ability to up sell to customers to meet and exceed sales goals daily while providing World Class customer service in a fast paced environment
• Responsible for serving and seating customers in a timely manner to guarantee efficient service
• Demonstrated problem prevention skills by ensuring the correct orders were placed for customers thus eliminating errors, promoting accuracy and efficiency
• Persuaded customers by promoting new entrees and wines that complimented each other
• Awarded with the Olive Garden Customer Service Award for exceptional associate performance in 2003

Medicine Shoppe Inc. Brandon FL (09/02-03/04)
Pharmacy Technician
• Ability to multi-task when assisting customers with multiple prescription inquiries to provide exceptional service
• Processed insurance claims diligently and accurately
• Responsible for narcotic medication audit and inventory control
• Responsible for ordering and stocking inventory to guarantee products availability


Eckerd’s Valrico FL (02/00-06/02)
Pharmacy Technician
• Assisted new and existing patients with multiple prescription inquires, while exceeding customer satisfaction
• Resolving patient issues regarding prescription status and other inquiries regarding billing with insurance
• Assisted management with medical inventory to ensure availability of products at all times
• Experience with reordering dispensed medication and maintaining appropriate inventory
JC Penney Brandon FL (01/99-12/99)
Customer Service Specialist
• Initiated sales and cross-sell full range of products and services to present and potential customers
• Assisted the management team in coaching and mentoring the customer service staff in the sales process to help develop skills and achieve goals
• Consistently met and exceeded sales goals set by management
• Promoted excellent customer relations by consistently providing premier customer satisfaction
• Provided guidance to the customer service representatives in answering questions, resolving customer issues and assisting with the overall customer service function resulting in high customer satisfaction scores
• Awarded the JC Penney Customer Sales Award for exceptional sales performance in 1999