PROFILE
Obtain a position where I may maximize my work skills, business acumen, and professionalism, by working in a competitive environment. Using my customer service skills along with my professional experience would allow me to reach and surpass company goals, as well as my personal objectives.
EXPERIENCE
ADMISSIONS REPRESENTATIVE, OGLE SCHOOL SAN ANTONIO, TX AUGUST 2011-PRESENT
• Recruit prospective students in a professional and compliant manner
• Regularly follow through on all inquiries and applications
• Advise and educate students on programs and process
• Conduct interviews with students
• Achieve expected goals/enrollments
• Collaborate with outside departments to deliver a high level of service to each students
• Maintain student files in an organized system
• Communicate with students/leads over the phone and through email
• Pull reports about student status and productivity

REAL ESTATE LOAN ORIGINATOR, USAA SAN ANTONIO, TX FEBRUARY 2011-JULY 2011
• Facilitate mortgage loans
• Advise and educate customers based on their specific needs
• Informed on the products, processes, and services associated with mortgages
• Build strong and meaningful relationships and rapport with customers in order to facilitate their financial needs (products across the enterprise)
• Assess life events and fit products and recommendations to better the customer’s life
• Qualify and decision mortgage applications (assess customers income and debt)

COMPUTER SALES LEAD/WIRELESS CONSULTANT/COMMUNITY EVENTS COORDINATOR, BEST BUY SAN ANTONIO/AUSTIN TX JUNE 2005-FEBRUARY 2011
• Knowledge of services offered
• Provide and ensure excellent customer service
• Cash handling
• Customer Support Services
• Facilitated department meetings
• Evaluate department goals and performances
• Help customers understand computer jargon
• Establish and prepare monthly business plan
• Generate weekly schedules
• Direct computers, mobile phones and accessories sales
• Examine customers’ lifestyles to determine best product for their needs
• Resolve and trouble shoot customer issues
• Review products choices with customers and provide instructions on proper phone use to customers
• Investigate business and customer issues to find best solution
• Follow up calls with customers
• Training of new employees
• Partnered with other departments to increase revenue
• Organize events in the community for Best Buy to participate in by researching various opportunities
• Acted as liaison/point of contact between the store and potential community events
• Monthly Karat Points Recipient
• Proven track record in all positions held
CUSTOMER SERVICE REPRESENTATIVE, BEST BUY AUSTIN, TX JUNE 2002-JUNE 2005
• Cash register operation
• Customer support services
• Cash handling
• Cross sales
EDUCATION
OUR LADY OF THE LAKE UNIVERSITY, SAN ANTONIO, TX- BACHELORS IN BUSINESS ADMINISTRATION, MAY 2010
ST. EDWARD’S UNIVERSITY, AUSTIN, TX- FORENSIC SCIENCE, AUGUST 2004-DECEMBER 2006

SKILLS
• Setting goals and objectives, teamwork ready, training
• Organizing events, public relations
• Promoting new ideas and/or service
• Troubleshooting, problem solving
• Type at 50 wpm
• Proficient in MS Office, basic PC applications, Various software required with previous employment, and iWorks
REFERRALS AVAILABLE UPON REQUEST