Eugene

SKILLS AND QUALIFICATIONS: Over six years of experience in serving and interacting with a variety of people, including culturally diverse groups. Bi-lingual, fluently speak Russian and English. Excellent communication and computer skills, ability to work independently, strong problem solving skills, high sense of responsibility, great writing skills, well developed research, analytical, and record keeping skills.

EDUCATION:

Brandman University
Roseville, CA
Bachelor\'s Degree in Psychology Major
In Progress.
Estimated completion date: June, 2012

Sierra College
Rocklin, CA
Computer Science Major
Completed 95 Units
Transferred to Brandman University

Mira Loma High School
Sacramento, CA
High School Diploma, graduated June 2006
GPA: 3.0


CERTIFICATES:

Consumer-Operated Warm Line Volunteer Training by Mental Health America of Northern California, 2012



EMPLOYMENT HISTORY:

Sales Associate
Macy\'s
Sacramento, CA
May 2011 – Present

Providing quality customer service
Handling customer issues with care
Keeping a clean and organized workspace

Peer Counselor (unpaid internship position)
Veteran Immigrant and Refugee Trauma Institute of Sacramento
www.virtis-ptsd.org
Sacramento, CA
Nov. 2010 - present

Telephone support line services
Service referrals and peer counseling support to low income, multi-cultural, and underserved population
Advocacy and interpreting for Russian-speaking individuals and families


Sales Associate
Tuxedo Den
Citrus Heights, CA
Oct 2005 – Nov 2010

Extensive record keeping
Take instruction from supervisors orally and in writing
Effective telephone and personal communication with culturally diverse people





REFERENCES:
Available upon request