I am a 26 year old student that is currently going to school at California State University East Bay, Hayward, CA working my way up to getting my Bachelor of Science in the Recreation program. I would like to explore my options out there, and would like to go further in learning more specifically in the Recreation/Hospitality industry. Over the ten years of working in retail/customer service, I learned how to speak to different people in different ways, whether it’s about retail or life itself. I am a very friendly person, love meeting new people, helping them and like to learn new things all the time. I thank you for reading my letter, and I hope that I made a smile on your face.
Thank you,

Jocelyn Cheung

OBJECTIVE:

Seeking a full or part time Customer Service/Administrative/Recreation role in a progressive and thriving environment. The ideal role will provide the opportunity to utilize and exhibit my professional skills and experience in order to effectively contribute to overall growth of the organization.


SUMMARY OF QUALIFICATIONS:

• Outstanding customer service skills
• Dynamic communication skills: verbal, written, and reading
• Excels in a fast paced environment
• Professional in manner and appearance
• Strong work ethic; dependable, hardworking, trustworthy, proactive and energetic
• Microsoft Word, XP, POS, Cash Register
• Phone Communication/Phone Orders
• Transferring Calls
• 2001-2010 Retail/Customer Service Experience


EDUCATION:

California State University East Bay: Bachelor of Science-Recreation/Hospitality-3.0 Current
Berkeley City College: Associates Degree “English” 3.0 Current


RECREATION/HOSPITALITY/LEISURE CLASSES:

Wellness Through Leisure
Special Events Planning
Leadership in Hospitality and Leisure Services
Introduction to Leisure
Business Communication


EMPLOYMENT HISTORY:

The Territory Ahead Berkeley, CA
Position: Sales Associate/Cashier
Responsibilities: General Clothing Sales
Dates: July 2006-July 2009

Greetings Berkeley, CA
Position: Sales Associate/Cashier
Responsibilities: General Retail
Dates: October 2005-March 2007

Macys Richmond, CA
Position: Floater
Responsibilities: Cashier in every Department
May 2004-November 2004

Nation’s Pie Shop El Cerrito, CA
Position: Baker
Responsibilities: Making pies for Nations Food Service
Dates: April 2003-Current

Nu Pair Richmond, CA
Position: Sales Associate/Cashier
Responsibilities: General shoe Sales
Dates: January 2001-June 2002


TEMP JOBS:

Dawn Stranne & Associates, Novato/ Alameda, CA
Position: Temporary Promotion Sales
Responsibilities: Passing out flyers for kids event.
Dates: October 25th-30th 2010

Club Funding, San Francisco/ CSUEB Hayward, CA
Position: Temporary Promotion Sales
Responsibilities: Selling Student Promotion for Comcast
Dates: September 22nd-24th and 27th. 2010

Game Day Merchandising Berkeley, CA
Position: Temporary Sales
Responsibilities: General Retail Sales
Dates: August 2010-on going twice a month.

Cal Student Store Berkeley, CA
Position: Temporary Cashier
Responsibilities: General Book/Supply Store
Dates: August 16th 2010-September 8th 2010


AWARDS/ACTIVITIES:

Instructor’s Assistant for teaching kids Martial Arts.
Professor’s Assistant for the Introduction to Leisure & Hospitality class
Training new associates basic ongoing knowledge about the company
Event Planning at California State University East Bay
Organizing birthdays for friends.

AVAILABILITY: OPEN

REFERENCES: UPON REQUEST

Thank You.