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customer service/telemarketing
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| City : |
cranston, RI |
| University : |
new horizon computer school |
| Major : |
administration assistant |
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OBJECTIVE: A position as an Administrative Assistant, or Customer Service Representative, involving management and EDUCATION:
• New Horizons Computer Learning Center, Providence RI
• Office Administration Certificate
• High School Diploma,
Relevant Skills:
• Microsoft Word, Microsoft Excel , Microsoft Power Point
• 10 years of experience in customer service
• Telemarketing experience , building quick rapport with interviewees, developed effective persuasion techniques to utilize selling power, both for commercial and residential customers.
• Mortgage lending experience, acquiring specific information in a timely and accurate manner to establish home equity loans, working directly with finance departments
• Fundraising experience, solicited donations for major charitable organizations
Experience:
• United Mortgage, Johnston, RI 2003-2008
Telemarketer and Customer Service Representative, recognized for outstanding training, originating and customer service ability
Achieved highest monthly ratio for closing loans
• Foremost Mortgage, Cranston, RI 2002-2003
Telemarketing Manager
• Customer Links Communication 1999-2002
• JFY Research, Melville, NY 1988-1999
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