SUMMARY
Marketing specialist with over 10 years experience driving strategic growth and product visibility for a Fortune 100 Broadband Telecommunications company. Successfully maintained and supported databases impacting sales compensation and account segmentation. Consummate team player with strong leadership, negotiation and communications skills. Proven self-starter motivated to achieve objectives and generate innovative solutions with little or no assistance. Highly competitive, passionate, enthusiastic and articulate.


PROFESSIONAL EXPERIENCE

VERIZON COMMUNICATIONS
Boston, MA 1998 - 2009
Marketing Specialist
Channel Optimization (2007 – 2009)
Supported 72 sales professionals in the small/medium business channel, covering the Mid-Atlantic and Southeast regions. (DC, VA, FL, TX, VA, WV and NC)
• Preserved customer data integrity through merger/acquisition, maintenance & rectifying client invoice linkage.
• Resolved over 450 hierarchy discrepancies with Dun and Bradstreet (D&B), impacting multiple Global Ultimate Duns (GUDUNS) account structures across the Verizon Telecom footprint.
• Responded to hundreds of account ownership discrepancies on monthly basis.
• Researched and clarified splits between internal sales groups for assignment & compensation approvals.
• Partnered in the creation & communication of multiple Methods and Procedure documents outlining the Account Transition database, and provided training to a group of over 20 sales teams on its functionality.
• Completed several key metrics that improved overall account accuracy and revolving billing revenue throughout 2009.

Specialist, Center of Excellence (2005 – 2007)
Managed pre/post order records for customer identification & account accuracy through a coding process. Exceeded daily targets of 250 orders.
• Acted as single-point-of-contact (SPOC) for major database. The database consisted of over 700 inquiries per year for sales team identification & account handling clarification. Requests originated from the sales teams, peers, and business management staff.
• Acted as manager during vacation to ensure the proper handling of all of current work.
• Assisted in training and on-going coaching of ~10 contractors and interns.

Special Assistant / Service Order Entry Clerk (2001 – 2005)
Analyzed, researched and input requests into service order system (SOP).
• Acted as Executive Assistant for the director. Acted as central point of contact between the Director, center and staff. Maintained strict confidentiality, proactively organized the Directors schedule, managed various administrative processes, relied upon to research, analyze and write reports to effectively support the work of the Directors office.
• Covered an additional Administrative Assistant position for over six months, assisting upper-level management.
• Covered an additional supervisor role, in the absence of a Team Coordinator, on a temporary basis, ensuring fair and timely disbursement of work for 25 employees.
• Handled 150 complex customer service orders weekly to ensure final implementation of service.
• Acted as facility error coordinator, examining and clearing all post correction discrepancies for service orders “on hold” or awaiting correction, ultimately ensuring the proper billing for all service order-generated requests.
• Acquired comprehensive knowledge of Centrex, ISDN, and Voice Messaging Products.

Administrative Assistant (1998 – 2001)
Answered multi-line telephones, prepared and updated recurring and routine internal reports. Collected and verified data, maintained and updated department files/records while effectively communicating with colleagues and upper-level management.
• Sorted and processed daily correspondence, both internal and external on a daily basis.
• Logged all Fortune 100 companies’ center information on spreadsheets to provide upper management with accurate, up-to-date information.
• Maintained all system IDs & Passwords within the Enterprise Business Group, service reps to mangers.


EDUCATION
AS, Business Administration, Bristol Community College, Fall River, MA


TECHNICAL /SOFTWARE SKILLS
Boss, SOP, WFA, MS Office Applications including Word, Excel, PowerPoint, Pegas, Peoplesoft Expense and Supplier Bills, ExpressTrak, EStar, Galaxy, Lotus Notes, Microsoft Outlook, B3 Admin User, STC, Atlas, ERef, Onesource, Goldmine, Hoovers, Contract Viewer, Dun and Bradstreet, and Integration Manager. Proficient in Spreadsheet creation, Import/Export of large files.