KEILY

Customer Service professional aspiring to advance into the Sales field. Strong background in addressing and resolving of client complaints; increasing public interaction between employees, customers, and managers. Succeeded in three years experience of public outreach and social media marketing with government agencies and community organizations; achieved high language proficiency in both English and Spanish languages; and produced public history and communication talents to enhance client profitability.

“Keily was a competent intern and a responsible individual. She was enthusiastic about her work and was eager to assist our staff. She took responsibility for projects and worked well independently, as well as with other staff. She is organized, energetic, personable, and bright.”
-Rachel Dickens, Education Programs Coordinator, North Carolina Museum of History

Areas of Expertise
Special Events Coordination Nonprofit Promotion
Ability to Multi-task Efficiently Food & Alcoholic Presentation
Customer Service Expertise Fine Dining Public Speaking
Working in a Fast-Paced Environment Customer Expectation of Tourism Industry

Education
NORTH CAROLINA STATE UNIVERSITY, Raleigh NC May 2011
B.A. in Anthropology
B.A. in Foreign Languages-Spanish
Dean’s list

Professional Experience
North Carolina Museum of History - Raleigh NC
Public History Intern January 2011 to May 2011
• Displayed a high level of public speaking on a professional level through tour guides, student lesson plans, and special event assistance
• Maintained exceptional customer service by securing interpersonal relationships between staff and customers
• Created and presented story pitches and group presentations

Red Monkey Tavern – Raleigh, NC
Customer Service Waitress, Skills Trainer, Bartender March 2011 to September 2011
• Assisted in opening a new restaurant and advertising a novel concept to Raleigh
• Presented exceptional public speaking skills in a fine dining setting
• Team leader to train new employees and supervise server assistants
• Conducted Wine Presentations, bartended specifically catering to beer and wine products

Crabtree Tavern - Raleigh NC
Cocktail Waitress, Server 2010 to 2011
• Created a positive experience for customers in a high-end Sports Bar setting
• Maintained punctuality and dealt with tasks efficiently
• Accumulated extensive wine, beer, and liquor knowledge

Capital City Volleyball Club - Morrisville NC
Skills Trainer, Club Recruiter 2008 to 2010
• Communicated organizational objectives between clients and community organization through interpersonal relationships with employers, children, and parents
• Team player helping to expand sales of organization by over 10% in 2009-2010 year within a public relations outreach

Volunteer Experience
North Carolina Museum of History - Raleigh, NC
Public Relations Docent 2010 to Present
• Publicize museum exhibits and special events to public and community organizations
• Provide over 230 hours of volunteer work


Personal Achievements
Effective independent worker and team player
Ability to maintain punctuality and meet assignment deadlines in every job setting
Passion for culinary activities
Withheld excellent communication skills in English and Spanish to increase public involvement and sales

Skills
Communicative: Fluent in Spanish reading, writing, and speaking
Operating Systems: Windows 7/XP/Vista/98; Mac OS X
Software Applications: Adobe Acrobat, PageMaker; DesignPro, MS Office Suite (Word, Spreadsheet, Powerpoint, Outlook), Type 80 WPM