Ashley L. Gavin


Objective
Upon my graduation I plan to use my Speech Pathology Assistant Associates and education in Psychology as well as Child Development to pursue a career in child art therapy and speech pathology, focus in child art therapy which is a form of intervention shown to be effective in the treatment of trauma disorders, that is being increasingly used to address child abuse and is often a primary form of therapy with children who are recovering from physical or sexual assault, verbal abuse, and neglect.
Professional Experience
JP MORGAN CHASE
Manager: Christopher Wakimoto (602)-261-1890
2620 E. Camelback Rd. , Phoenix, AZ, 85016
Financial Banking Institution
Teller 04/11- Current Employer
I started with JP Morgan as a teller, regular equivalency to a cashier. That required I interact with the public to assist customers with their banking transactions, inform them about our products and services and refer them to appropriate staff for further assistance. As well as being customer-focused and goal-oriented, In addition I successfully completed the bank teller-training program. This is my first banking job and it has over all improved my customer service skills my level of confidence with confrontational customers and building a top-notch verbal communication and interpersonal skills. I exercised a strong aptitude for math and a basic knowledge of bank products and services. Working for Chase has overall been a wonderful experience thus far. The company is very focused on the customer needs and satisfaction and in best efforts to accomplish such they start from the inside with how well they treat their employees, my fellow staff was very patient with me as I adjusted to the banking atmosphere and I love working for CHASE.
Selected Accomplishments:
• Great customer service
• 100% teller shops (secret shoppers to ensure great customer service)
• Unprompted positive reviews from customers to manager

GLAMOUR SHOTS PHOTOGRAPHY STUDIO
7700 W. Arrowhead Towne Center #2154 , Glendale, AZ, 85308
Manager: Ryan Burnside (623).412.1111
Custom Photography studio
Hair & Makeup Artist/ General Sales Assistant/ Photographer / Secretary 07/07-11/07

Started as hair and makeup artist as well as customer service assistant that tended to the hair and makeup needs as well as general requests of clients throughout their appointment visit, later promoted to general sales assistant promoting company product and giving best objective advice on customer purchases. With company certified training gained ability to photograph clientele to company standards as well as create sample displays of custom product, digital manipulation Photoshop programming. Ended profession at Glamour Shots holding all titles.
Selected Accomplishments:
 Gradually meaningful promotions through company
 Youngest employee in the facility with respected titles
 Promoted to General Sales Assistant representation of sales of general product to clients
 Generated customer sales and promotion by bringing in clientele and advertising company sales

COLDSTONE CREAMERY
14071 W. Bell Rd. #201, Surprise, AZ, 85374
Manager: Toni Stork (623).584.1945
Fast food Ice Creamery
Cashier/Customer Service/Server 03/06/07-12/10/07
worked as general cashier as well as customer service accommodations, preparing and serving product and food to customers and general responsibility of funds and cleaning of work service area and facility

Selected Accomplishments:
 Food handler certified
 Pay grade raise within 3 months of employment for excellent customer service
 Promoted from ice cream handler to ice cream handler & assistant cake decorator with training.

MCDONALDS
13933 N. Litchfield Rd. Surprise, AZ, 85379
Manager: Eliva D. (623).544.9535
Fast Food Corporation
Cashier/Customer Service/Server 03/07-08/07
Worked as general cashier, as well as customer service accommodations. Serving food to customers and general responsibility of funds and cleaning of work service area and facility cleaning of work service area and facility.

Selected Accomplishments
• food handler certified

Skills
• Computer and Internet literate; light typing abilities.
• Assertive, self-motivated, goal-oriented, organized and efficient.
• A Flexible, Cooperative, hard worker, team player and reliable.
• Positive attitude and optimistic personality, very organized and responsible  A good morale builder
 Fast Learner and very diligent.
 Works well with others and very outspoken yet considerate and level headed
 Very good direction, flexible and willing to take constructive criticism
Activities
• Willow Canyon High School Canyon Fusion Dance Company
• Willow Canyon High School Kiwanis Key Club
• Goodwill Summer Volunteer
• Grambling State University Living Learning Community Organization
• Grambling State University SIHLE (Sisters In Healing Living & Empowering) Organization
• Grambling State University California Club Member and representative
• Grambling State University FSUB (Favrot Student Union Board) Member in the Lagniappe & activates committee
• Grambling State University Social Science Club and representative
• Grambling State University Cheerleader Fall 09-Fall 11
Community Service Participation
• Pilgrim Rest Baptist Church
Vacation Bible School
Phoenix, Arizona
• Goodwill Industries international
Volunteer Hours/donation sorting
Glendale, Arizona
• City of Surprise Parks & Recreations (Aquatic Center)
Lifeguarding
Surprise, Arizona
• Volunteer Hours at Tiny Tots Daycare
Class Participation requirement for Infant & Prenatal Development Course
Shreveport, Louisiana
Education
Graduate of: Willow Canyon High School
17901 W Lundberg St, Surprise, AZ 85388
5/2008
• General Education

Studied at: Grambling State University
403 Main St. Grambling, LA, 71245
Fall 2008 / fall 2010
 Major: Family & Consumer Sciences l Minor: Psychology l Continuing Student

Continuing Education at: Estrella Mountain Community College
3000 North Dysart Road | Avondale, AZ 85392
Spring 2011 / Graduation
• Major: Speech Pathology

Reference:
Professional and personal references available upon request