Monica


EDUCATION: BERKELEY COLLEGE, White Plains, NY
Major: Candidate for Bachelor of Fashion Marketing and Management
Anticipated Graduation Date: June 2012

SUNY ATTAIN LAB, Monticello, NY
Awards/ Achievements:
Office Skills Certificate
Microsoft Digital Literacy Certificate

UPWARD BOUND AT MARIST COLLEGE, Poughkeepsie, NY
Awards/Achievements:
Upward Bound Diploma
Highest Overall Average

SKILLS: * Access *PowerPoint *Typing 45 wpm
* Excel * Word *Outlook

EXPERIENCE: DEPARTMENT OF SOCIAL SERVICES
November 2009 to CWEP Worker/ Phone Operator
November 2011 Responsibilities:
*Assisted with client interviews *Helped with applications
*Filing *Answered/transferred phone calls

ONE COMMUNICATIONS, Rochester, NY
February 2007 to Client Service Representative
April 2008 Responsibilities:
*Multitasked *Used ordering/billing systems
*Answered billing inquiries *Solved customer issues
*Placed orders *Followed up with clients

PET SMART, Brockport, NY
September 2006 to Customer Service Representative
January 2007 Responsibilities:
*Navigated customer database systems *Placed orders/ issued catalogs
*Assisted customers *Data entry

NEIMAN MARCUS, White Plains, NY
December 2004 to Intern
April 2005 Responsibilities:
*Assisted sales specialists *Maintained assigned area
*Cleaned fitting rooms *Helped customers
*Helped with sales *Carried out small errands

VICTORIA’S SECRET BEAUTY, White Plains, NY
October 2002 Sales Associate
to January 2004 Responsibilities:
*Utilized register *Assisted with sales
*Maintained front end of store *Opened and closed store



REFERENCES FURNISHED UPON REQUEST.