Daniel J. Sciabarrasi



Professional Experience
Securitas, Boston, MA April 2011 - Present
A global security company fulfilling a variety of security needs for small businesses and large corporations.
Lead Security Officer
 Lead Officer for Securitas at Genzyme corporate headquarters – a subsidiary of Sanofi Aventis.
 Promoted to Lead Officer within first 6 months of employment.
 Primary responsibilities include front desk management, attending to customer inquiries regarding the
surrounding internal and external building area, customer relations, answering phones, responding to
emails, creating activity reports, and prompt problem-solving for daily management concerns.
 Assist in Event Security for top building management and global Genzyme clientele.
 Train new Securitas crew members on day to day operations and programs.

CSN Stores, Boston, MA Jul 2010 – April 2011
A $200 Mil online store engaged in selling a general line of house wares, furniture, packaged goods, etc.
Customer Service Representative
 Managed a high volume of inbound calls from customers on a daily basis regarding placing orders, order
status, inventory status, and product returns.
 Simultaneously responsible for managing customer emails requiring impeccable time-management and
problem-solving skills.
 Forged exclusive relationships with repeat customers selling CSN Stores products and growing business.

New Balance, Boston, MA Oct 2005 – Mar 2010
A $1.8 Billion athletic footwear and apparel company.
Account Service Representative
 Accountable for answering inbound calls from major Retail clients (Macy’s, Bloomingdale’s, Nordstrom, etc)
regarding order placement, order status, amending orders, inventory status and product returns. And
updating online shoe catalog.
 Communicated with major Retail partners daily with status reports on facsimile transmitted orders.
 Educated major Retail partners about New Balance’s online services and maintained a consistent up-selling
record with mature accounts as well as new business accounts.
 Regularly in the “Top 5” of Account Service Representatives week-in and week-out for call volume, cross
selling, and up-selling.
 Received monetary incentives and commission for up-sold accounts.
 Liaised with marketing department members for local events and marketing efforts.

McAlister Drive, Boston, MA October 2005 – Present
A national Indie Rock band with exclusive engagements in a variety of Boston and New England venues.
Marketing Consultant
 Assist with marketing and promotional efforts before and after performances including mailing list
generation, merchandise sales and street team management.

New Balance, Boston, MA Summers 1999 – 2004
Intern, Retail Marketing Department (Summer 2004)
Associate, Retail Store and Warehouse (Summer 1999 - 2003)

Co-Curricular Professional Experience
Radisson Edwardian Hotel, London, U.K. Spring – Summer 2004
Intern, Marketing Department
 Analyzed ranking and status on the web vs. competing hotels, evaluated the website and made
recommendations for improvements, updated website information, prepared event information for
prospective clients.

Education
Curry College, Canton, MA Aug 2001 - May 2005
B.A. in Communication

Skills
Windows + Mac platforms, Microsoft Office Suite (Word, Excel, PowerPoint)