Epiphany

Objectives
Seeking a position within a people-oriented organization, which appreciates professional approach and hard work, where I can utilize my knowledge, various skills and experience in contribution towards fulfilling the company’s growth objectives, develop my career and excel in the related field.
Summary of Experience and Skills
• 7 years of Customer Service and Retail experience
• 1 year of supervisory experience in a retail setting
• 7 years of experience in dealing with handling large amounts of cash and operating a cash register ( money gram, western union, and bill payments)
• Capable of training new staff
• Capable of handling customer complaints
• Great communication, interpersonal and relationship building skills, listen attentively, communicate persuasively and follow through diligently.
• Technically skilled and proficient in Word, Excel, PowerPoint, Photoshop and POS Systems.

Education
Minnesota State University-Mankato July 2011
Bachelor of Science in Corrections/ Sociology, G.P.A 3.0

Experience (concurrent with college studies)
Customer Service Representative Aug 2010 – Present
CVS Pharmacy
5929 W Lisbon Ave , Milwaukee,WI,53210
• Assist customers/handle customer complaints
• Unload company truck
• Restock shelves and sales floors
• Clean assign areas before the store close
Cashier/Customer Service Rep./Supervisor May 2009 - Aug 2010
Kmart
4601 S 27th , Milwaukee, WI, 53221
• Assisting customers (money gram, western union, bill payment, layaways)
• Resolving customer complaints
• Operation of cash registers
• Responsibly handling large amounts of cash



Jewelry Associate Jan 2009 – May 2009
Wal-Mart Inc.
1881 E. Madison Ave, Mankato, MN, 56001

• Assisting customers with jewelry sales
• Operating of cash registers
• Repairing jewelry



Cashier June 2004- Aug 2008
B-52 Restaurant
N89W16829 Appleton Ave, Menomonee Falls, WI, 53051

• Operating cash register
• Providing excellent customer service in a fast pace environment
• Draft work schedule
• Clean assign areas before the restaurant closes



Internship

Intern Aug 2010- Nov 2010
Law Office Of Hazel J. Washington
2828 N. 60th St., Milwaukee, WI, 53210
• Outlined criminal discovery and look for defenses to the crime
• Typed several summons complains for civil cases
• Drafted several divorce petitions, financial disclosure forms, and prepared documents for service.
• Scheduling potential client consultations and also conducting the initial interviews