Objective
• To obtain an Office/Clerical position in which my Customer Service, Data Entry, Reception, Accounting & Bookkeeping and general office skills will contribute to more expanded office efficiency and productivity level.

Experience
11/2011-12/2011 Macys Coral Square Mall Coral Springs, FL
Holiday Seasonal Fashion Jewelry Cashier & Sales Associate
 Assisted Customers in all aspects of their shopping experience
 Processed Credit Cards, Gift Certificates, Discount Coupons, Cash and Check payments
 Stocked merchandise and set displays
 Processed exchanges and product returns
 Operated a cash register

3/2011-4/2011 Department of Transportation FL Turnpike Boca Raton, FL
Data Entry Clerk/ Image Verifier for Sun pass Toll
 Entered Data into a Computer system Numerical and Alpha as it was received
 Made necessary corrections to toll snapshots of car images to verify accuracy of driver license plates
 Process various forms in a timely manner

11/2010-2/2011 Teleperformance Verizon Wireless Account Boca Raton, FL
Tech Support & Customer Service Rep
 Answered slight billing questions
 Updated customer accounts, Change Cell Phone Plans and Features, Disconnected and Reconnected lines upon Customer Request
 Took Inbound Calls and made outbound Calls to existing Customers to troubleshoot phone issues.

10/2008-12/2008 Eneighborhoods/Dominion Enterprises Boca Raton, FL
Real Estate Software Customer Service & Tech Support Rep
 Provided Software Tech Support to Real Estate Agents to assist with MLS Software provided by the Company
 Received Inbound Calls from existing Customers
 Provided Numerical and Alpha Data Entry Task to update new and existing customer profiles


1/2008-4/2008 Zimmerman Advertising/Ultimate Staffing Ft. Lauderdale, FL
HR Receptionist & Media Biller Accounting Clerk
 Answered multi line PBX telephone system for a Busy Large upscale Marketing Company with over 400 employees
 Took messages and transferred all calls to the caller desired department
 Sorted mail and hand delivered them to the correct recieptants
 Prepared billing statements electronically
 Provided Data Entry for all Accounting functions



8/2007-12/2007 Sun-Sentinel Corporate/Kelly Services Deerfield Beach, FL

Data Entry Clerk & Billing Clerk(Accounting)
 Filed all Vendor billing documents Alphabetically and Numerically in file cabinets
 Sorted incoming and outgoing mail
 Keyed in all vendor billing statements and invoices manually using a Computer System


6/2006-1/2007 Innovative Insurance Consultants Coral Springs, FL

Administrative Assistant & Front Desk Receptionist (Commercial Line Insurance co.)
 Answered multi phones line PBX system for Busy Insurance office
 Sorted Mail, Heavy filing of Documents, Processed Insurance Proposal and Quotes

11/2005-5/2006 Glamourshots Sawgrass Mall Sunrise, FL
Make UP Artist & Receptionist
• Provided Customer Makeover before photo session by during Make Artistry and Dry Hairstyling
• Booked Appointments
• Reception work


5/2004-08/2005 The Answer Group North Lauderdale, FL

Customer Service/Tech Support/Quality Assurance Rep
 Took Inbound Calls from Bellsouth existing DSL Customers help troubleshoot and resolved all their internet software related issues
 (Quality Assurance) Measured and gauged all Phone activities of Employees
 -Monitored phone calls to make sure call center Employees were in compliance with the rules and regulations of the organization.
 -Made sure call center employees gave accurate information in a courteous and professional manner to all customers spoken to.


7/2003-4/2004 Reebok & Rockport Sawgrass Mall Sunrise, FL
Head Cashier & Sales Floor Associate
 Operated Cash Register
 Processed Returns, Exchanges, Gift Receipts
 Stocked products on sales floor

8/2001-12/2002 Burlington Coat Factory Coral Springs, FL
Cashier & Sales Associate
 Operated cash Register

4/1999-05/2000 First Financial Mortgage Group Tamarac, FL
Surveyor & Customer Intake Rep
 Took Inbound calls from clients that were interested in refinancing their homes


Education:
2009-2010 Sheridan Technical Center-Cosmetology
2002 City College-Allied Health Study
1998-2001 Plantation High School-Diploma Received
Security Officer License Class “D” received
Community Memberships & Involvements: Broward Chamber of Commerce, National Association of Professional Women, FBLA Girl Scout. Volunteered for: Plantation General Hospital (as a candy striper) , Broward County Libraries and Lauderdale Lakes Recreational Center.





References
References are available on request.