A recent graduate with a strong work ethic. Capable, conscientious, quick learner with excellent analytical and problem-solving skills. Consistently recognized as a highly competent, dedicated and productive worker with strong attention to detail, an ability to multitask without sacrificing quality and an eagerness to complete work on time or ahead of schedule.

WORK EXPERIENCE
Keen, Battle, Mead and Company, Miami Lakes, FL May - Sept 2006 - 2010
Commercial Account Assistant
• Manage full lifecycle of insurance business tasks including quote generation, developing marketing materials, vetting prospective clients, documenting policy information, invoicing and managing accounts receivables.
• Use of analytical skills to assess submissions and do coverage reviews.
• Use of problem solving skills to handle tasks
• Gather claims history of customers’ policies that are up for renewal. Generate loss runs from different Carriers to Market so they have the underwriting information on which to calculate their renewal quotes.
• Generate Marketing Proposals - Organize quotes, coverage, deductible, premiums, etc. for renewal into a format that makes it easy for clients to understand what will be covered, associated costs, etc. Send completed Proposals to Marketing department for use by Sales department.
• Run MVR (Motor Vehicle Reports) on new drivers to ensure that they are in good standing so that they can be added to commercial auto policies.
• Create Policy Renewal Documentation - Upon policy renewal, aggregate, print out /bind coverage information into a book to be sent to each client for his records.
• Update Customer Relationship Management System with information about new business brought into the agency.
• Review policy documents for accuracy and process in agency software program. Issue Certificate Masters and issue to customer with policy.
• Manage Accounts Receivables - Document all policies and invoices in Internal (AFW) System. Navigate Carrier websites to keep track of payment and nonpayment of policies and send payment reminders. Advise Account Managers of potential delinquencies so they can contact clients about nonpayment.

Hollister, Miami, FL Summer 2005
Sales Associate in clothing store.

University of Miami’s Beaux Art Camp, Miami, FL June - Aug 2004
Teacher’s Assistant
Helped teacher distribute materials, interacted with the students, answered questions and helped students complete their art projects.


TECHNICAL SKILLS
Microsoft Office (Excel, PowerPoint, Publisher, Word)
ASW Customer Relationship Management Database

EDUCATION & RELEVANT CLASSES
Bachelor of Science in Psychology, Lynn University, Boca Raton, FL May 2011
PSY 150 Introduction to Psychology
PSY 200 Orientation to the Study of Psychology
PSY 225 Human Sexuality
PSY 250 Developmental Psychology
PSY 260 Personality Theory
PSY 280 Mind-Body Medicine
PSY 300 Expressive Studies: Music, Art and Movement
PSY 315 Psychological Tests and Measurements
PSY 349 Introduction to Applied Counseling
PSY 355 Principles of Learning
PSY 360 Social Psychology
PSY 370 Abnormal Psychology
PSY 400 Process: Personal Growth Psychology
PSY 420 Physiological Psychology
PSY 440 Research and Statistics in Psychology
PSY 460 Experimental Psychology
PSY 490 Seminar in Psychology


VOLUNTEER ACTIVITIES

North Carolina School for the Deaf, Morganton, NC Sept 2007 - May 2008
Sign Language Intern
Helped deaf children ages 6-12 learn sign language.

Symphonettes, Miami, FL 2002 - 2006
Volunteer organization whose purpose is to strengthen and enrich the development of music in the community. Activities include fundraising events and ushering at musical events. Organization raised approximately $30,000 every year.
Positions held:
• Chairman, New Members Project
• Chairman, Big Sister/Little Sister Project
• Treasurer
• Chaplain

Junior Opera Guild, Miami, FL 2004 - 2006
Community service organization devoted to promotion of opera education within the community. Participated in fundraising events and ushered at opera performances. Chairman, Charity Project (2004 – 2005).

Kids Helping Kids, Miami, FL 2004 - 2005
Service club helping underprivileged children in local area. Participated in fundraising and community service projects.

Twenty Little Working Girls, Miami, FL 2003 - 2004
Service organization of girls who participate in, and fundraise for local South Florida charities.

Plymouth Congregational Church, Miami, FL 2003
Counselor at Plymouth Congregational Church’s Vacation Bible School