Lily Lai

SUMMARY STATEMENT
I am a self motivated, self starter who is also a great team player. Possess the soft skills required for smooth and effective interpersonal communication, regardless via writing or verbally. I am quick to learn with ability to work effectively in independent environment. I have strong attention for detail, while keeping the bigger goal in mind, steering myself or a team into the right direction.

OBJECTIVE
A challenging and rewarding position as a Relationship Manager and incorporate studies with prior experience to
help with the company’s effort to excel

EDUCATION
Bachelor of Art in Sociology with emphasis in Organizational Studies and minor in Communications
Degree obtained from University of California, Davis in June 2011

EXPERIENCE
Cameron House – San Francisco, CA June 2011- August 2011
Program Coordinator
- Develop and implement a challenging and innovative curriculum for six week summer program
- Supervise, coordinate and train high school volunteers to develop leadership skills during the daily program
- Oversee and direct the safe transportation of program participants from designated sites to program locations

Socotra Capital - Sacramento, CA September 2010 – March 2011
Business Development Administrator
- Developed and maintained business professional relationships with clients
- Market products to potential clients through forms of telemarketing and in person meetings
- Assessed client qualifications and responsible to transfer qualified clients to appropriate department

Farmers Insurance - San Francisco, CA. February 2008 – July 2009
Insurance Agent Assistant
- Performed and sold auto and home insurance quotes for both walk in and over the phone customers
- Processed and followed up on all policy documentations
- Professionally addressed questions and concerns regarding changes to customers’ insurance premium.
- Managed and problem solve independently in the office while agent was on vacation for a month

GirlVentures - San Francisco, CA June – August 2007 and June-August 2008
Assistant Instructor on Wilderness Course
- Co-lead 14 adolescent girls on a two week backpacking, kayaking and mountaineering wilderness course
- Developed course curriculum in areas of self discovery, team building and problem solving
- Facilitated activities on course
- Demonstrated strong leadership skills through taking on responsibility for the girls’ safety

SKILLS
- Highly efficient in telecommunications, written and oral
- Proficient in Microsoft Office applications
- Trained to provide outstanding customer service
- Spoken and written fluency in Cantonese and Mandarin

ACTIVITIES
- Lamda Omicron Xi Community Service Sorority sister, 2009 - Present
- Alumni, National Outdoor Leadership School, 2008
- Keynote speaker, United Ways Mayor’s Breakfast, 2008