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Customer Service Specialist


City : Kansas City, MO
University : Metropolitan Community College
Major : Information Systems

Jerome

OBJECTIVE: A challenging, service-oriented position with opportunity for advancement

QUALIFICATIONS
Assertive, self-starter with proven leadership, supervisory, and organizational skills.

EDUCATION
1999-1999 Microcomputer Training Institute-Penn Valley, KCMO
1987-1987 Office Management, KC College of Medical, KCMO
1983-1985 Computer Info Systems, Central Texas College, Killeen , TX

EMPLOYMENT
2006-2011 Service Specialist, United States Army, Kansas City, MO
Responsible for disaster relief assistance, community projects, food service duties.

2007-2009 Special Response Officer, Whelan Security, Kansas City , MO
Provided property protection and patrol. Observation and reporting.

2000-2005 Handyman/Secretary, Gregory Ridge Homes Association, Kansas City , MO
Assisted president in coordination of programs, performed maintenance to properties.
Edited newsletter, effected correspondence, reported minutes and various other duties.

1999-2000 Security Monitor, Fellowship House, Kansas City , MO
Monitored federal halfway house program, security functions, rounds, and office duties.
Scheduled work details, maintained logs, reception duties, access control, and reporting.

1998-1999 Program Specialist, MO Shield Of Service, Kansas City , MO
Supervised and monitored client intake, assessment, access control and reception duties.
Group facilitation, rent collections, security functions and rounds, and
clerical support.

1995-1997 Unit Supervisor/Security, KC Community Center, Kansas City , MO
Supervised transitional center operation, coordinated halfway house programs.
Monitored housing and social detox programs, and performed security functions.

REFERENCES AVAILABLE UPON REQUEST

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