OBJECTIVE: I am an accomplished, experienced and dedicated individual, looking for the position of a Customer Service Specialist Career in an organization, where I can work with the best of my abilities for the welfare of the company.

EDUCATION: Devry University Bachelor degree Program

PERSONAL SUMMARY:
• Experienced as a Community Recruiter/Coordinator.
• Strong organization and planning skills.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Energetic and detail oriented.
• Excellent management and leadership skills.
• Ability to work well independently
EXPERIENCE:

McKinney Health Clinic Waycross, GA AmeriCorps National Service Grant Program -Health Recruiter Specialist
• Assisted patients and their families at our information desks.
• Prepared and released information to the public and the media as a public spokesman.
• Served as a community resource for family/parent organizations and agencies by working directly with Health Care Providers in the community, with staff meetings, training and orientation to inform and educate them about the Peach Care for Kids Health Program.
• Engaged in social media marketing, advertised with newspaper, and the school system for client enrollment.
• Assisted in ordering supplies to be distributed at staff meeting, and fairs.
• Researched and registered for community fairs and events.
• Coordinated with the community education associate, new voices coordinator on community event and special projects.
• Attended conference meetings and also participated in training booth to network and build clientele.
• Enrolled families into the Medicaid program when their income was below poverty level
• Worked with Right from the Start Medicaid workers at the hospital and local department of health care staff, and family and children service staff, to ensure that families had health care coverage
• Traveled to various counties for client enrollment
• Reviewed and calculated income for client eligibility and forwarded applications to appropriate department.
• Housed at McKinney Health Clinic and office environment settings to recruit clients for enrollment for the AmeriCorps National Service Program
Coastal Georgia Community Action Agency Woodbine, GA
Community Service Nonprofit Head start Program
Teacher’s Assistant
• Greeted children and parent daily on their arrival in the class room.
• Assisted developing and implementing appropriate and multi-cultural curriculum for children
• Developed and maintained relationship with each family by reviewing each child progress and needs with lead teacher.
• Responsible for working cooperatively with support staff for developing direct services for monthly calendar events.
• Developed programs for children with behavior and physical disability
• Made sure the classroom, bathrooms, sleeping area and lunch room was sanitized and fresh daily.
• Monitored children safety at all times.
• Assisted with lunch preparation, nap time, snacks, and made sure the students were prepared to go home secured and safely daily.
• Complied with company policies local, state and federal guidelines as well as environmental, health and safety regulations.



Camden House Saint Mary’s, GA Nonprofit Organization Grant Program
Domestic Violence Advocate

• Housed at the Local Family and Children Services to help clients receive emergency food and medical assistance to re-start their lives in a safe environment
• Interviewed clients and determined eligibility for the Domestic Violence Program.
• Gathered statements and other related documentation from victim
• Provided clients with protection with various Shelter Programs.
• Counseled individuals with life skills planning and referred them to secondary school or
college and safety planning for a fresh new start in life.
• Attended training workshop to better assist each client
• Completed follow-up and assessment for prior domestic violence victims
• Kept and updated a list of referrals for victims. This list would include support groups,
Counselors, financial assistance counselors and others who are involved in the support of
Domestic violence victims

Coastal Georgia Community Action Agency Woodbine, GA
Community Service Nonprofit Organization
Social Service Clerk/Fema Grant Program
• Worked with Community Action to assist low-income households with their heating and electricity costs with a one-time payment operated by using federal, state and private funding or fema funding.
• Scheduled daily appointments and interviewed client for eligibility by the appointment log
• Handled phone calls and customer concerns about their application process
• Determined eligibility by verifying income total gross household income and staying within a total gross income of 60% or less than the statewide average median income as determined by the State
• Worked with customer representative of electric and gas vendors to pay the appropriate payment directly to the fuel vendor (electric, oil, propane, wood or gas company
• Helped and interacted with the senior aging clients with their daily activities
• Referred clients to other agency for food, shelter and medical needs
• Handed out commodities for families that were in need of food
• Housed at the community service center

Majesty Media Magazine Waycross, GA (Volunteer)

• Editor/Journalist for Majesty Media Magazine
• Public Relations internship for CEO and Senior Editor

Coastal Georgia Community Action Agency Woodbine, GA
Community Service Non-profit Organization
Social Service Clerk Fema Grant Program
• Worked with Community Action to assist low-income households with their heating and electricity costs with a one-time payment operated by using federal, state and private funding or fema funding.
• Scheduled daily appointments and interviewed client for by the appointment log
• Handled phone calls and customer concerns about their application process
• Determined eligibility by verifying income total gross household income and staying within a total gross income of 60% or less than the statewide average median income as determined by the State
• Worked with customer representative of electric and gas vendors to pay the appropriate payment directly to the fuel vendor (electric, oil, propane, wood or gas company
• Referred clients to other agency for food, shelter and medical needs
• Housed at the Department of Family and Children Service to serve the public