Objective
Experienced, hard-working applicant looking to further her experience in business/office operations and procedures, as well as customer relations. Her extensive organizational skills and knowledge, accompanied with her experience in an office setting, will be beneficial to the company’s overall productivity and operation.

Work Experience
June 2010—Present
Secretary
John A. Hovanec, Attorney at Law
Phone directory, document filing/updating, mailing, incoming/outgoing transactions, email, appointment setting, dictation, proficient use of Microsoft Office Suite, including Word, Excel, Powerpoint, Publisher, Outlook, and other programs, up to the 2010 edition.

January 2010—April 2011
Member Services Supervisor/Member Services Representative
Lifestyle Family Fitness
Payroll, Scheduling, Quality Control, Customer Service, liaison between club and corporate headquarters, Hiring/training, re-design of club operation procedures, rewrite of club manuals, as well as original MSR duties. Account Management, Contract Processing, Accounts Receivable, in club sales and marketing. Experienced and proficient with Microsoft Office Suite and Outlook.

October 2009—August 2010
Fine Jewelry Sales Representative
Sears
Jewelry/care plan sales, Repairs, Repair Management, Customer services, Cashiering, Cleaning, Security, In-store Cashier/Change management.

Prior employment history available upon request.


Awards and Distinctions
● Arian Award winner for musical leadership
● Drum Major and section leader at Ball State University
● Employee of the Month on several occasions at Lifestyles Family Fitness
Interests and Hobbies
● Foreign language clubs (Spanish, French, Latin)
● Intense Music Studies, primarily focused on Trombone and performance
● Published writer for poetry

Education
Graduated 2008
Boone Grove High School
Core 40 Honors Degree

Fall ‘08— Fall ‘10
Ball State University, IUPUI, Ivy Tech
General Education

Currently at Ivy Tech Community College.

References
On Request

Functional Summary
Michelle lives on her own with her dog and two spoiled cats in Old North Indianapolis. She is currently pursing a career in the technological field, and is looking for a part time job to further her experience in different business worlds to grow and expand her experiences. She’s a dedicated, open minded, cheerful, and hard worker. She’s a quick learner, and is enthusiastic about learning more. She has worked in many different areas of office, retail, and customer services, and has yet to have an unsatisfied client!