September 20, 2011



Dear Ms. Deanne T.:

I must have read and re-read the Admissions Coordinator career opportunity you posted on indeed.com at least four times, and each time couldn’t contain the excitement of finding an opportunity that is truly an answer to prayer. Very recently I had the opportunity to relocate from the Northeast to Florida and purchase my grandmother’s home in Port Charlotte, Florida.
While in the Northeast I started to explore career paths that would allow me to move into a more upbeat work environment but still leverage my core set of skills, the ones I have very successfully employed as a social worker.

While the settings may be different, my experience and skills in people management, problem solving, resourcefulness and ability to work in dynamic environments across functions and teams I believe are applicable and transferable to your admissions coordinator role and would love to have the opportunity to discuss further.

As a seasoned social worker, I have had to engage in a wide variety of activities. Social workers are often called upon to bridge gaps between client and nursing staff, to coordinate and “sell” solutions. I have given tours, interviewed families and patients, positioned options in terms of services, balanced both family and individual’s needs and goals all the while building trust and confidence in the facility, the people and keeping everyone’s best interests at heart. My passion is working directly with people and the community and providing the best options possible.

My experience has included:

* Strong customer service and problem solving skills
* Working independently when required and as well as a contributing team player
* Excellent written and verbal communications
* Ability to work in fast paced, multi-functional, multi-disciplinary environments
* Ability to prioritize, remain flexible and adapt to situations to meet requirements

My commitment to excellence, dedication to client and professional relationships are my hallmark. I look forward to talking to you to learn more about your position, the company and the team. I appreciate your time and consideration. I’d be happy to answer any questions or provide references.

Respectfully,


Jennifer Alcantara, LSW


JENNIFER LYNN ALCANTARA


Profile:
A highly motivated individual with a progressive background that combines experience in social work, customer service, administrative assistant duties and general office support. A strong team player with a positive attitude that is dedicated, versatile, personable and professional.

Strengths & Skills:
• Excellent communication, organizational, and time management skills

• Strong customer service and problem solving abilities - a good listener
• Works well with multi-disciplinary teams
• Accustomed to working in fast paced, multi-functional environments
• Computer Skills: IBM PCs and compatibles; Microsoft XP Office Professional; MS Word; MS Excel, MDS 3.0
• CPR certified


Professional Experience:

Voice Narrator - Tidels.com - Haverhill, MA (09/10 – Present)
• Narrator for children’s EBooks for ages1-8 year olds for the IPAD, IPHONE, IPOD, and Android devices.

Long term Care Social Worker - Wingate at Andover -Andover, MA (01/09 - 07/10)
• Responsible for 93 residents’ emotional, social, and economic needs, as well as quality of life issues on two long term care units. Worked with an interdisciplinary team of professionals to help implement an overall plan of care to ensure
quality of life for the resident
• Provided both emotional support to family members of residents, as well as offered assistance to family/residents
throughout the discharge planning process to ensure a safe return back into the community when appropriate

Congregate Case Manager - Elder Services of the Merrimack Valley - Lawrence, MA (06/08 -12/09)
• Managed caseload of 75 elders within the community in their homes and congregate living situations
• Provided support, resources, and information to clients to enable them to remain independent living in the community

Client Service Representative- Putnam Investments - Andover, MA (10/06 - 02/08)
• Responsible for providing quality output and timeliness in all areas from account set up and processing as well as
problem resolution while complying with Putnam Policies and SEC regulations
• Handled financial and non-financial requests via inbound requests
• Provided assistance in explaining product information and legal requirements to customers
• Provided service and support to shareholders, brokers and advisors

Client Service Representative - ADP - Lynnfield, MA (06/05 - 06/06)
• Provided client support in the Brokerage Services Division by assisting clients with day-to-day issues
• Tracked and monitored both warehouse and production inventory
• Researched, resolved problems and responded to internal and external inquiries regarding orders, special projects, mailings, receiving, and production issues

Plan Service Associate - Putnam Investments - Andover, MA (12/01 - 12/04)
• Responsible for processing and quality control of financial and non-financial transactions for 500+ plans
• Maintained external contact with participants

Long-term temporary assignments - Staffing Now, Inc. - Woburn, MA (03/00 - 10/01)
Field Sales Associate - Molex - Woburn, MA
• Handled corporate switchboard for an international connector company and fulfilled sales orders
Front Desk Receptionist - Stoneham Bank - Stoneham, MA

Payroll Assistant - Bell Atlantic - Andover, MA (10/99 - 02/00)
• Responsible for accurate payroll and alpha/numeric input for 75 employees into company database
• Tracked employee attendance and overtime hours via Excel spreadsheet


Administrative Assistant / Receptionist - Winchester Benefits Group, LLC - Stoneham, MA (11/98 - 09/99)

• Provided administrative support to Corporate President, Life & Health Services Department
• Answered corporate phone lines, and directed calls to appropriate personnel
• Updated and maintained computer data and coordinated special mailings for clients
• Scheduled meetings for Corporate President as well as company events and seminars

Mediplex of Beverly - Licensed Social Worker/Administrative Assistant - Beverly, MA (01/95 - 06/97)
• Performed a full range of administrative and social work/counseling functions at this 202 bed, long term facility,
including assuming full caseload responsibility in the absence of my supervisor. (Personal caseload of 101 residents)

Education
Salem State College - Bachelor of Arts, Social Work - Salem, MA May 1994