Donald Tolliver

Manager/Brand
Recent Accomplishments
• Effective management, technical, and supervisory skills.
• Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.
• Developed and implemented improved policies and procedures, resulting in improved efficiency and productivity.
• Met or exceeded all performance goals to date.

Relevant Experience
Leadership/Supervision.
• Played a key role in streamlining daily business processes and increasing productivity levels.
• Fast-tracked employee communications by ensuring transparency through regular progress updates. Set expectations for staff to aim towards a smooth transition.
• Drove strong and sustained profit improvements by controlling costs, and steering stable departmental operations with high employee retention rates

Employment History
Heartland-West Bloomfield, West Bloomfield, Michigan
Certified Nursing Assistant, 2007 - Present
Gentle Touch Family Dentistry, Southfield, Michigan
Assistant Office Manager, 2002 - 2007
Education
B.S., Health Care Administration, 2011
University of Phoenix, Southfield, Michigan
A graduate of University of Phoenix located in Southfield, Michigan with a specialty in Business Administration.
M.B.A., [Major], 2012
University of Phoenix, Southfield, Michigan
Anticipated degree in Master of Business Association
Skills
• Office Management
• Leadership/Supervision
• Problem Solving
• Procedure Development/Refinement
Affiliations


Medical Group Management Association

Volunteer
Mayflower Congressional Church of Christ, Detroit, Michigan
Volunteer, 2008 - 2009
Tutored K-12 Students enrolled in after school program