MELODY MURDOCK
SKILLS AND CAPABILITIES
• Dedicated manager with strong work ethic and the ability to build lasting client relationships
• Experienced in operations management, sales, staffing and cost control
• Adept in communicating effectively with customers, vendors and staff
• Able to motivate employees to perform to their maximum potential
• Exceptional organizational and planning skills: adaptable
• Microsoft Word, Excel, Adobe Illustrator, Photoshop
EXPERIENCE
ADMINISTRATIVE ASSISTANT Washtenaw Community College, Ann Arbor, MI (2009 -present)
• Provide administrative support for the department such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries
MANAGER Aubree’s Saloon, Ypsilanti, MI (2005- present)
• Successfully managed a family restaurant and three full service bars
• Accountable for cost control, general accounting and full profit and loss
• Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business
• Supervised and motivated staff of up to 35 employees
• Trained 20 servers, four of which were promoted to bartenders
LEAD MANAGER Barnes and Noble Café, Ann Arbor, MI (2003-2005)
• Successfully assisted manager of a corporate café and coffee bar.
• Trained service staff to enhance customer service and increase profits by 2%, through suggestive selling
EDUCATION
EASTERN MICHIGAN UNIVERSITY, Ypsilanti, MI
Bachelor of Science, Apparel, Textile and Fashion Merchandising
• GPA 3.76
• Graduation, December 2010