I am seeking full time employment within a progressive company with the expectation to advance within. I am a dedicated employee and take pride in each and every task given. I work hard and I accomplish my best work when I am busy; multi-tasking is a key concept to my continued success.
Customer satisfaction and service are two areas I take great pride in. I have always believed that work hard play hard is a great way to act on business. I also believe that customer service and satisfaction are crucial in each aspect of running a business. I have these personal and business standards in my blood. I am very motivated and truly enjoy working hard; I set my standards high and continuously work toward moving up within the company. I can successfully multi-task and believe that staying busy and on-top of work is crucial to my success. The ability to communicate effectively allows me to complete work smoothly and efficiently.
With my Bachelor’s in Marketing I have extensive knowledge in Marketing/Advertising/Sales I would love the opportunity to expand my knowledge, gain hands on experience and be a part of a growing company with such reputable workmanship.
With attention to detail, computer skills, ability to communicate effectively and my high customer service expectations as well as self motivation; I feel I am an asset. Please feel free to contact me with any questions or additional information you may need
OBJECTIVE:
To obtain challenging position within a progressive company with expectation for advancement.
EDUCATION:
11 Month MBA August 2011- July 2012
University of Colorado, Denver
Bachelor of Science in Marketing Completion August-2010
University of Mary, Bismarck, ND and Saint Cloud State University, Saint Cloud, MN
• GR Herberger College of Business programs are accredited by the Association to Advance Collegiate Schools of Business (AACSB)
• Maintained working 35 hours weekly while attending college full time. Developed skills in effectively prioritizing schedule and juggling multiple projects and tasks while working and attending college.
EXPERIENCE:
Massage Envy, Lakewood, CO
Assistant Clinic Administrator October 2010- Current
• Creating effective communication process with clients and prospective clients to build relationships and promote wellness while improving organization and communication with staff. Tend to owner, collaborate with management staff to create effective and smooth operating establishment also, ensuring that all files and employee records are accurate and up to date.
David’s Bridal, Bismarck, ND/Westminster, CO
Wedding Consultant January 2010 to July 2010/August 2010-October 2010
• Responsible for building trustworthy, honest relationship with each bride while listening to each wish and executing the complimenting product of her dreams; Communicate purchase options, risks, lead times and ordering process with sincerity while exhibiting fairness and consistency.
Restaurant Management/ Waitress/Cocktail Experience
The Pier Bar and Grill, Bismarck, ND April 2010 to July 2010
The Stadium Sports Bar, Bismarck ND December 2008 to October 2009
The Mexican Village Restaurant, Saint Cloud, MN August 2004 to October 2008
• Responsible for customers enjoying each visit and ensuring their continued patronage. Ability to give great customer service and communicate effectively with other staff to ensure customer satisfaction.
• Responsible for executing cash and credit transactions with each individual customer along with bartenders on duty. Provide excellent customer service to each individual guest by promptly providing customer interaction with a smile every transaction.
• Acquired skills in responding to customer needs, issues, comments and problems while ensuring a quality experience to enhance future sales prospects.
• Generated a structured method for tracking tips earned by bussing/bartending staff creating an organized system.
• Responsible for entire staff ensuring excellent goods and service are provided for each customer from front to back of restaurant; promoted to manager through hard work, dedication while putting in extra hours.
• Assist in training wait staff in company standards and procedures while demonstrating and encouraging excellent customer service. Developed strong interpersonal communication skills while providing quality service to countless restaurant customers. Demonstrate skills in efficiently executing cash transactions with personal banking each shift.
Detroit Lakes Aircraft and Custom Upholstery
Family Business
• Tended to customers arriving, providing fuel service, tie-downs, hangar storage, personalized service with vehicle delivery, and custom care. Provided friendly service to regular patrons, accepted payments, answering phones, billing A/R, A/P. Built solid relationships with hundreds of patrons over the course of over ten years. Providing exceptional and genuine service to lifelong customers.
LEADERSHIP ACTIVITIES & AWARDS:
American Marketing Association (AMA) Saint Cloud State University, Saint Cloud, MN 2005-2007
National Conference Chair, 2006-2007: Event coordinator for annual National AMA Collegiate Conference
• Received Outstanding Achiever Award Fall 2006, Received Active Achiever Award Spring 2006
• Career Day Volunteer, Organized Stadium Clean-up Fundraiser, Participant of Bell Ringing for Salvation Army, Fundraiser Participant, Make-A-Wish Foundation, Awarded Outstanding Collegiate Chapter 2006