Laura

OBJECTIVE:
To provide professional services and to be a positive asset to my
employer.

QUALIFICATIONS:
Business-to-Business sales, marketing and scheduling.
Five years in the medical profession, in capacity of medical secretary
and medical assistant.
Highly proficient in software management and application.
Successfully owned and operated two independent businesses.
Take charge individual with strong verbal, written, communicative and
organizational skills.
Mature, efficient and dependable.

EDUCATION:
Graduate Studies at the State University of NY @ Albany
Albany, New York 1980-1982
B.A. in Business Administration and minor in English literature.

Hudson Valley Community College
Troy, New York 1978-1980
A.A. in Business Administration

EXPERIENCE:
08/21/09 to present: Comcast Cable, Customer Care Representative.
Responsible for billing issues, questions with regard to cable television
services, and triage to various departments depending on issues at hand
and quick resolution to problems.

2/08 to 03/09: (Temp) Blue Cross & Blue Shield, Customer Service
Representative. Responsible for billing issues, questions with regard to
benefits at the geriatric level, and assistance in the processing,
submittance and reimbursement of claims.

2/04 to 02/08: Time Warner Cable, Summerville, SC. Direct sales of
cable channels and entertainment packages, installation of cable TV and
equipment.

9/01-2/04: Time Warner Cable, Bradenton, FL. Direct sales of cable
channels and entertainment packages, installation of cable TV and
equipment.

3/94 to 2/04:
10/86 to 3/95: Roberts Real Estate. Real Estate Sales Person and
Broker. Listing and sale of residential and commercial real estate,
free-lance professional appraisals for court-liquidation proceedings.

AWARDS:
Top cable sales, six consecutive years in a row.
Top real estate listing agent, member of “Millionaire’s Club”, nine years.