Education:
Brown College: Associate of Applied Science Degree in Visual Communications with an emphasis in Multi-Media
Graduated: September 2006
Computer Experience:
§ Cross Platform trained
§ Microsoft Office: § Adobe Software:
§ Outlook § Acrobat
§ Word § Illustrator
§ Excel § ImageReady
§ Acess § Dreamweaver
§ Power Point § Flash
§ AfterEffects
§ Great Plains § Photoshop
§ Remedy § InDesign
§ PeopleSoft
§ FormFlow

§ 10-Key Experience
§ Typing: 60+ Words Per Minute
§ Legal and Medical Terminology

Work Experience:
H & R Block, Bloomington, MN
Customer Service Representative
January 2011 – May 2011
• Provided customer support for guests who have had their taxes done with H & R Block
• Scheduled appointments for returning guest as well as new guests
• Answered phones and either directed them to the appropriate people or took messages so the appropriate personnel could call them back

Menards, Cottage Grove, MN
Cashier
June 2009 – May 2010
• Customer Service
• Ran cash register
• Did inventory
• Light Head Cashier duties
• Merchandise return/exchange
• Re-Stock merchandise on shelves
• Checked rental trucks, sanders, and carpet cleaners in & out


University of Minnesota, Minneapolis, MN
(Contract)
Administrative Assistant
September 2008-January 2009
• Provided support to Physicians, Residents, Interns, Students, & other personnel
• Worked on Doctor’s Billing
• Assisted to help bridge a gap between the coders and the doctors
• Set-up and arrange meetings
• Assist other support staff with various miscellaneous tasks
• General up-keep of supervisors' e-calendars
• Light document scanning
• Created expense reports for employees
• Telephone work with clients and vendors

Securian Financial Group , St. Paul, MN
(Contract)
Executive Assistant
February 2008 – June 2008
• Provided support to Directors, managers, and other personnel
• Worked on presentations, spreadsheets and other correspondence
• Set-up and arrange meetings
• Assist other support staff with various miscellaneous tasks
• General up-keep of supervisors' e-calendars
• Assisted to convert filing system from old to new system
• Light document scanning
• Created expense reports for employees
• Telephone work with clients and vendors

Minnesota Public Radio , St. Paul, MN
(Contract)
Executive Assistant
December 2006 – July 2007
• Provided support to Directors, managers, and other personnel
• Worked on presentations, spreadsheets and other correspondence
• Made travel arrangements for employees
• Set-up and arrange meetings
• Assist other support staff with various miscellaneous tasks
• General up-keep of supervisors’ e-calendars
• Ordered supplies
• Sort and distribute mail for department.
• Provided electronic purchase orders for vendors
• Created expense reports for employees
• Telephone work with clients and vendors


University of Minnesota, Minneapolis, MN
Principal Secretary
March 2001 – June 2003
• Provided Administrative/Clerical support
• Set-up and arranged meetings
• Made travel arrangements

3M Corporation, St. Paul, MN
(Contract)
Support Staff (Administrative Assistant)
March 2000 - October 2000
• Support to managers, and other lab personnel
• Worked on presentations, spreadsheets and other correspondence
• Made travel arrangements for employees
• Set-up and arrange meetings
• Assist other support staff with various miscellaneous tasks
• General up-keep of supervisors’ e-calendars
• Ordered supplies and chemical
• Sort and distribute mail for department.

Questar Data Systems, Inc., Eagan, MN
Administrative Assistant/Receptionist
April 1997 - June 1998
• Support the COO and other personnel
• Direct calls to appropriate personnel
• Make travel arrangements for personnel
• Worked on sales proposals, cost estimates and correspondence
• Telephone work with clients and vendors
• Print and send invoices
• Arrange meetings for various other departments’ personnel
• Helped set-up on-line forms to promote better communication
• Sort and distribute mail for departments